Assistant Manager, HRIT

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

AIA Digital+ seeks a skilled System Administrator to support its Global HRIT Platform. The ideal candidate will manage system integration and provide user support, contributing to AIA's mission to help people live healthier and longer lives. Applicants should have experience with system support, particularly with Workday, and a degree in computer science.

Qualifications

• 3 to 5 years of relevant regional solution/system support experience.
• Exposure to Workday as support or end user.

Responsibilities

• Perform system administration for AIA Global HRIT Platform.
• Provide Level 2 support to resolve system-related issues.
• Ensure resolution times meet SLA targets.

Skills

System administration

Integration management

User support

Education

University or college degree in computer science

Tools

Workday

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfills its Purpose to help millions of people across Asia-Pacific live healthier, longer, better lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people every day. We will equip you with the critical skills, tools, technology, and endless opportunities to learn, contribute, and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• Perform system administration for AIA Global HRIT Platform.
• Support HRIT Technical Lead & Manager on work assignments.
• Manage all aspects of integration and business mapping between Global HRIT Platform and related systems.
• Ensure solutions adhere to global standards and align with the global solutions architecture team.

Roles & Responsibilities

• Provide Level 2 support to resolve system-related issues.
• Ensure resolution times meet SLA targets.
• Manage incident and change requests, delivering according to resolution time targets.
• Perform system configuration and customization.
• Monitor system notifications and take appropriate actions.
• Support end users in system usage and improve HRIT Platform proficiency.
• Assist in executing proof of concepts for new change requests.
• Provide training to end users across ASPAC locations as needed.
• Participate in regional HRIT-focused project activities.
• Ensure successful system and process integration, efficient support, and effective communication.
• Deliver system and business process training.
• Coordinate with colleagues and partners outside HRIT CoE to ensure functional delivery.

Communication Requirements

• Work with HRIT CoE members to meet user requirements.
• Coordinate with external vendors for issue escalation and resolution.

Minimum Job Requirements

Education:

• University or college degree in computer science or a relevant discipline.

Experience:

• 3 to 5 years of relevant regional solution/system support experience.
• Exposure to Workday as support or end user.

Build a career with us as we help our customers and community live healthier, longer, better lives.

You must provide all requested information, including personal data, to be considered for this career opportunity. Failure to do so may affect your application process. Ensure your information is accurate and current.

AIA Digital+ is central to AIA’s goal of being a customer-centric, world-class digital insurer, delivering excellent services globally.

We believe in innovating daily to shape a better tomorrow, turning this into action through scalable, agile, and efficient solutions.

We are more than just a technology company. Our work impacts millions daily, empowering our people to voice ideas and drive value for our customers, partners, and employees.

Reimagine a brighter future at AIA Digital+.

AIA Digital+ is part of AIA Group Limited.

BELIEVE IN BETTER

At AIA, we aim to create a healthier, sustainable future for all. We strive to better lives, communities, and environments across Asia for over a century, with a vision to engage one billion people by 2030.

Join us in this movement. We offer opportunities to learn, grow, and shape your career and life, inspiring and supporting you every step of the way.