Lead Analyst, HRIT

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as you play a pivotal role in shaping a better tomorrow through technology and innovation. This exciting position involves system administration for a global HRIT platform, providing essential support, and ensuring seamless integration with related systems. You'll be part of a dynamic team that values collaboration and accountability, empowering you to contribute significantly to improving the lives of millions across Asia-Pacific. If you're passionate about technology and making a difference, this opportunity is perfect for you.

Benefits

Opportunities for learning and growth

Dynamic work environment

Health and wellness programs

Qualifications

• 3 to 5 years of relevant experience in regional solution/system support.
• Familiarity with SLA and performance-driven work culture.

Responsibilities

• Provide L2 support to resolve system-related issues.
• Manage Incident & Change Requests and ensure timely resolution.
• Support end users in system usage and training.

Skills

Problem-solving skills

Analytical skills

Communication skills

Team player

Education

University / College graduate in computer science

Tools

Workday

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• Perform System administration for AIA Global HRIT Platform.
• Supporting HRIT Technical Lead & Manager on work assignments.
• Able to manage all aspects of the integration, business mapping between Global HRIT Platform and other related systems.
• Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.

Roles & Responsibilities

• Provide L2 support to resolve any system-related issues.
• Ensure resolution time meets SLA targets.
• Manage all assigned Incident & Change Requests and deliver according to the target resolution time.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform system configuration and customization.
• Monitor system notifications (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change Requests when necessary.
• Provide training to end users in several ASPAC locations if necessary.

Communication Requirements

Internal:

• Work with all HRIT CoE members to ensure the work meets users’ requirements.
• Liaise with necessary AIA colleagues outside HRIT CoE to ensure delivery of the functional work as required.

External:

• Escalate and work with vendors for HRIT issues including reporting system issues, raising service requests for changing system parameters, files, and customization.

Minimum Job Requirements:

Education

• University / College graduate in computer science or other relevant discipline.

Experience

• 3 to 5 years’ relevant experience in regional solution/system support.
• Has exposure in Workday as a support function or as an end user.

Special skills

• SLA familiarity and performance-driven work culture.
• Good problem-solving and analytical skills.
• Good communication and presentation skills.
• A good team player.
• Consistent and proactive in BAU operations and deliverables.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA Digital+ is central to AIA’s goal of being a customer-centric and world-class digital insurer, delivering world-class services for our customers, partners, and employees wherever they are.

We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable, and agile.

We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners, and employees.

Reimagine a brighter future at AIA Digital+.

AIA Digital+ is part of AIA Group Limited.

BELIEVE IN BETTER

At AIA, we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.

As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life.