Assistant Manager, HR Management System

Sime Darby Property; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated HR Systems Support Specialist to enhance the efficiency of their HR-related systems. In this role, you will provide essential technical support for platforms such as SAP SuccessFactors, Deputy, and Concur, ensuring smooth operations and user satisfaction. You will be responsible for maintaining system updates, developing training materials, and facilitating user training. This is an exciting opportunity to contribute to the improvement of HR functions and support a collaborative environment where your expertise can make a significant impact.

Qualifications

• 3-8 years of experience in HR systems, especially SAP SuccessFactors.
• Bachelor's degree in IT or related field required.

Responsibilities

• Provide technical support for HR systems like SAP SuccessFactors.
• Develop training materials and conduct user training sessions.
• Identify and implement system improvements for HR functions.

Skills

SAP SuccessFactors

HR Systems Support

Technical Assistance

System Customization

Training Development

Education

Bachelor's in Computer Science

Bachelor's in Information Technology

Tools

Concur

Deputy

Case Management System

Job description

Requirements

Job Purpose

To provide support and maintenance for HR-related systems, specifically SAP SuccessFactors (SF), Deputy and Concur, ensuring their efficient operation. This includes providing technical assistance, addressing queries and issues, creating and delivering training materials, maintaining system updates and upgrades, ensuring confidentiality in accordance with company policies, and performing any other duties as assigned by management.

Job Responsibilities

• Provide technical support and resolve queries related to SAP SuccessFactors, Deputy, and Concur.
• Maintain and update HR-related systems.
• Log and manage queries using a case management system.
• Assist managers and employees with system navigation and reports.
• Support system setup, customisation, and upgrades.
• Develop and deliver training materials and conduct user training.
• Perform routine tasks to support regional and local HR functions.
• Ensure confidentiality of business and employee information.
• Facilitate process workshops and determine business requirements.
• Identify and implement system improvements.
• Develop and support integration between HR systems and other applications.
• Perform additional duties as assigned by management.

Impact/Accountability

• Oversee the HR management system, including updates and maintenance.
• Develop and implement policies and procedures for system use.
• Train and support HR and departmental staff on system usage.
• Resolve system-related issues according to SLA.
• Identify and implement system improvements.
• Collaborate with other departments to align the HR management system with organisational strategy.
• Manage vendor relationships and ensure data protection compliance.
• Measure system performance and take actions to improve it.

Education/Professional Qualification

• Bachelor's degree in computer science, information technology, or a related field.

Professional Experience

• 3 years of experience in SAP SuccessFactors or
• 5 - 8 years of experience in supporting HR functions with SuccessFactors or other HR systems