Assistant Manager, Health Underwriting | Kuala Lumpur, MY

Prudential plc; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company seeks an Underwriter responsible for day-to-day case underwriting and improving customer onboarding experiences. You will collaborate with various teams to enhance operational efficiency while ensuring adherence to relevant underwriting standards. This role requires a Bachelor's degree and offers multiple opportunities for career growth in a diverse and inclusive environment.

Qualifications

• 5+ years relevant experience in Life and Health underwriting.
• In-depth knowledge of insurance and actuarial terminology.
• Desirable qualifications include LOMA, ALU or equivalent.

Responsibilities

• Perform case underwriting to assess applicant's risk.
• Provide high-quality communications on underwriting decisions.
• Collaborate with internal stakeholders to improve customer experiences.

Skills

Analytical skills

Problem-solving

Communication

Customer service

Interpersonal skills

Education

Bachelor's degree in Healthcare administration or related field

Tools

MS Office

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsible for the day-to-day case underwriting, implementing strategies to improve customer onboarding experiences, coordinating underwriting system enhancement to improve straight-through processing while protecting the longer-term sustainability of our health business

Key Responsibilities:

• Perform case underwriting to assess applicant's risk across the regions in Asia according to the assigned underwriting authority and ensure the SLAs are delivered in good quality.

• Provide high quality and effective communications on the underwriting decisions to customers and distribution channels.

• Ensure all underwriting activities are delivered in accordance to the relevant LBU and Group Health Underwriting Standards.

• Proactively monitor and identify opportunities to improve the underwriting rules engine and processes to enhance operational efficiency and improve customer onboarding journey.

• Provide underwriting input on new business applications at product development stage and marketing campaigns

• Participate in relevant Group Health projects and implement underwriting initiatives or campaigns across the regions in Asia.

• Perform data analysis, prepare and submit to Group Health regular MI report for performance monitoring on new business and underwriting.

• Collaborate with Group Health Underwriting and reinsurance partner(s) on the implementation of enhanced underwriting practices and guidelines to ensure they are appropriate to the market, meeting legal and regulatory requirements and Prudential internal policies

• Collaborate with other internal stakeholders, such as Group Technology, Operations, Customer, Product, Risk and Finance team to help manage health business profitability and deliver excellent customer experiences.

Required Skills and Qualifications:

• Bachelors degree in Healthcare administration, Health science or a related field
• Solid track record in the insurance underwriting field with over 5 years relevant experience in Life and Health underwriting, preferrably in International Private Medical Insurance (IPMI) product
• In-depth knowledge of insurance and familiar with actuarial terminology
• Professional qualifications in Life Insurance including LOMA, ALU or equivalent qualifications is desirable.
• Self-motivated and ability to exercise good and effective independent judgement.
• Strong analytical and problem-solving skills.
• Strong communication, customer services and influencing skills.
• Good interpersonal skills and able to achieve collaborative success with other functional areas.
• Good command of English and Chinese, with other Asian language capability will be an advantage.
• PC literate in MS Office application, e.g. Word, Excel, PowerPoint, etc and Chinese word processing.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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