Assistant Manager, Golf & Sports

Sime Darby Property Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in the sports and leisure sector is seeking an Assistant Golf & Sports Manager to oversee daily operations and enhance member experiences at their golf facilities. The ideal candidate will have a strong background in golf management, excellent leadership skills, and a passion for delivering exceptional service. This role involves team supervision, policy enforcement, and collaboration across departments to ensure a high standard of service and safety.

Benefits

Attractive remuneration package

Performance Bonus & Yearly Increment

Staff Meal

Free Parking & Uniform

Medical Coverage including Dependents

Insurance (Group Term Life & Group Personal Accident)

Extra EPF Employer Contribution

Annual Leave, Medical Leave, Compassionate Leave, Study Leave

Qualifications

• Minimum 8 years of relevant experience in golf club, hotel, or sports operations.
• Supervisory experience preferred.
• Familiarity with golf operations and tournament coordination.

Responsibilities

• Assist in managing daily golf operations and member engagement.
• Oversee and support golf staff to meet performance standards.
• Ensure adherence to club policies and safety protocols.

Skills

Leadership

Communication

Interpersonal Skills

Attention to Detail

Service Orientation

Education

Bachelor’s Degree in Golf Management, Sports Management, or Hospitality

Job description

Job Purpose

Responsible for assisting in the overall management and smooth operation of all golf and sports-related activities. This includes daily golf operations, staff supervision, facility maintenance, member engagement, and the implementation of club policies and procedures to ensure exceptional service standards and member satisfaction.

Job Responsibilities

Golf Operations & Facility Oversight

• Assist the Golf & Sports Manager in managing daily golf operations, which include the coordination of tee times, administration of buggy services, and ensuring the golf course is consistently prepared for play.
• Take responsibility for the maintenance and cleanliness of golf-related facilities, such as the buggy station and charging area, thereby ensuring a safe environment for all individuals.
• Encourage prompt and cordial communication with our members regarding golf activities, events, and any updates related to the facilities.

Member Relations & Service Excellence

• Deliver professional assistance in response to members' inquiries, concerns, and requests, while escalating more complex issues to the Manager as necessary.
• Guarantee that all services adhere to our club’s high standards, thereby enhancing the overall experience for our members.
• Assist in the organization and execution of member tournaments, including Monthly Medals, Junior/Senior Medals, Club Championships, and other engaging golf events that provide value to our members.

Team Supervision & Discipline

• Oversee and support the golf staff and caddies to ensure they meet established performance and appearance standards.
• Ensure that all team members are informed of and adhere to club policies, procedures, and operational standards.
• Conduct regular performance evaluations and goal-setting discussions while supporting training and development opportunities.

Policy Enforcement & Safety

• Ensure that club rules and golfing regulations are adhered to, fostering a friendly yet disciplined environment for players, staff, and caddies.
• Report any instances of staff misconduct or rule violations by members to the Golf & Sports Manager.
• Ensure that all safety protocols are strictly followed within our golf and sports facilities.

Administrative & Operational Support

• Assist in the review and revision of our standard operating procedures (SOPs) and competency profiles for golf operations.
• Maintain accurate records and documentation pertaining to staff schedules, equipment usage, incident reports, and member feedback.
• Support budget monitoring, inventory management, and the procurement of sports and golf supplies.

Communication & Collaboration

• Collaborate with other departments such as F&B, Housekeeping, Security, and Maintenance to enhance golf and sports operations and events.
• Effectively disseminate golfing news, schedules, and updates to our members through appropriate communication channels.

• Bachelor’s Degree in Golf Management, Sports Management, Hospitality, or related field.
• Minimum 8 years of relevant experience in golf club, hotel, or sports operations, with supervisory experience preferred.
• Strong leadership, communication, and interpersonal skills with a passion for excellent service.
• Familiarity with golf operations, tournament coordination, and club management systems.
• Proactive, hands-on approach with attention to detail and high standards of professionalism.
• Willingness to work on weekends, public holidays, and flexible hours based on operational needs.
• Physically fit and able to work in outdoor environments.

• Attractive remuneration package
• Performance Bonus & Yearly Increment
• Staff Meal
• Free Parking & Uniform
• Medical Coverage including Dependents (Outpatient, Dental, Optical, Maternity, Hospitalization)
• Insurance (Group Term Life & Group Personal Accident)
• Extra EPF Employer Contribution
• Annual Leave, Medical Leave, Compassionate Leave, Study Leave & etc