Assistant Manager - Front Office (Duty Manager) - Hyatt Centric City Centre Kuala Lumpur

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading international hotel in Kuala Lumpur seeks an Assistant Manager for the Front Office. You will assist in managing day-to-day operations, ensuring efficiency and customer satisfaction within Hyatt's standards. Ideal candidates should have at least 2 years of experience as Duty Manager or 4 years in a similar role in a 5-star environment. Strong communication skills and customer relations are essential.

Qualifications

• Minimum 2 years' experience as Duty Manager or 4 years as Team Leader in 5-star hotel.
• Excellence in communication and customer relations skills.

Responsibilities

• Assist in efficiently running the department in line with corporate strategies.
• Help manage day-to-day operations of the Front Desk.

Skills

Communication skills

Customer relations

Job description

Overview

Assistant Manager - Front Office (Duty Manager) - Hyatt Centric City Centre Kuala Lumpur

Hyatt Centric City Centre Kuala Lumpur
Front Office
Entry Level Manager
Full-time
Local

The Hyatt Centric City Centre Kuala Lumpur is the first Hyatt Centric in the capital city of Malaysia, designed to reflect the city’s rich tin-mining history, with a deep appreciation of local and cultural influences. In harmony with nature and nestled in the heart of the city, the hotel is surrounded by unique neighbouring attractions and connected to all things authentic for today’s modern and savvy travellers. At Hyatt, our purpose is this: We care for people so they can be their best.

Responsibilities

• You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
• The Assistant Manager - Front Office is responsible to assist the Assistant / Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.

Qualifications

• Minimum 2 years' work experience as Duty Manager or 4 years' experience as Team Leader - Front Office / Guest Relations in international 5-star hotel.
• Excellence in communication and customer relations skills.

Local contact: Peggy Focheux Duval, Director of Learning & Development, France (for reference in the original posting).