Assistant Manager - Front Office

Tune Hotels; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel chain in Sepang is seeking an Assistant Manager to oversee daily operations at Tune Hotel KLIA Aeropolis. The role involves ensuring high standards of customer service, managing staff, and enhancing overall guest satisfaction. Candidates must possess strong leadership skills and a Bachelor's degree in a related field is preferred.

Qualifications

• Experience in hospitality management required.
• Ability to manage staff and lead teams.
• Strong communication skills are essential.

Responsibilities

• Oversee daily hotel operations ensuring high customer service standards.
• Coordinate front desk activities and monitor housekeeping services.
• Assist in financial management and implement operational policies.

Skills

Customer service skills

Leadership and team management

Communication and interpersonal skills

Problem-solving and conflict resolution

Organizational and multitasking skills

Financial management knowledge

Education

Bachelor's degree in Hospitality Management

Job description

Overview

Company Description

Tune Hotels is renowned worldwide for offering great value and practicality for travellers on the go. We believe in providing comfort, functionality, and fun without unnecessary frills. Our hotels connect city centres and airports globally with warm service, minimalist rooms, and lively communal spaces. Tune Hotels is designed for travellers who love adventure, music, and meeting like-minded people.

Role Description

This is a full-time on-site role for an Assistant Manager, based in Tune Hotel KLIA Aeropolis, Sepang. The Assistant Manager will be responsible for overseeing daily hotel operations, ensuring high standards of customer service, managing staff, and addressing guest inquiries and complaints. Key tasks include coordinating front desk activities, monitoring housekeeping services, assisting in financial management, and implementing operational policies. The role also involves identifying areas for improvement and working to enhance overall guest satisfaction.

Qualifications

• Customer service skills and experience in hospitality management
• Leadership and team management abilities
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Organizational and multitasking skills
• Knowledge of financial management and budgeting
• Flexibility to work in shifts and handle emergency situations
• Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred

Tahap senioriti

• Industri Hospitaliti