Assistant Manager, Front Office

ONYX Hospitality Group; Kuala Lumpur; On-site; MYR 25,000 - 45,000; Full time

Job summary

Join a forward-thinking hospitality group located in the heart of Kuala Lumpur, where you will play a key role in ensuring exceptional guest experiences. This position offers the opportunity to manage operations effectively, handle guest relations, and uphold the highest standards of service. With a focus on teamwork and operational excellence, you will contribute to creating memorable stays for guests while developing your skills in a dynamic environment. If you are passionate about hospitality and ready to make a difference, this role is perfect for you.

Qualifications

• Minimum 2 years of experience in hospitality or related field.
• Strong knowledge of guest relations and service recovery.

Responsibilities

• Ensure implementation of SOPs and policies related to the department.
• Handle guest requests and complaints according to service recovery guidelines.

Skills

Guest Relations

Customer Service

Operational Management

Education

Diploma in Hospitality Management

Job description

About the Hotel

Set in Malaysia's rapidly developing capital, our hotel is located in the heart of KL Eco City, Bangsar, and directly connected to the LRT Station and KTM Commuter Station. Amari Kuala Lumpur is ideally situated between Kuala Lumpur and Petaling Jaya, offering 252 guest rooms including Superior rooms, Club Deluxe rooms, and Club One Bedroom Suites.

Responsibilities:

1. Ensure implementation of SOPs and all policies & procedures related to the department.
2. Handle guest requests and complaints appropriately, adhering to the hotel’s service recovery guidelines.
3. Ensure opening and closing duties are performed according to standards.
4. Review weekly forecasts and schedule team members accordingly.
5. Assist in operations during peak periods as required.
6. Function as Duty Manager.
7. Greet and escort guests to their rooms following hotel standards.
8. Inspect back-of-the-house and guest areas (evening shift) and report findings to concerned departments.

Qualifications:

• Diploma in Hospitality Management or related field.

Application Details:

Send your CV to: [e-mail]

Positions are open to all local and permanent residents of Malaysia only. Only shortlisted candidates will be contacted.

Education:

Diploma

Years of Experience:

Minimum 2 years

Number of Positions:

1

Apply Here:

Upload your resume/CV (maximum 4 MB, formats: .doc, .docx, .pdf, .htm, .html, .txt): [Application link or instructions]

• Copyright 2025 ONYX Hospitality Group. All Rights Reserved