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A leading hotel in Kuala Lumpur is seeking a Duty Manager to oversee front office operations. The successful candidate will ensure exceptional guest service, manage team schedules, and handle guest complaints effectively, adhering to established hotel standards. Candidates should possess a degree in Hospitality Management and relevant experience in hotel front office operations.
· Ensures implementation of SOP and all policies & procedures related to the department.
· Ensures all guest requests and complaints are handled appropriately, adhering to the hotel’s general guidelines for service recovery.
· Ensures all opening and closing duties are implemented in accordance with established standards.
· Reviews weekly forecasts and schedules Team Members accordingly.
· Assists hands-on in the operation during peak periods as required.
· Functions as Duty Manager.
· Meets, greets, and escorts guests to the room in accordance with the hotel’s standards and as assigned.
· Prepares reports on accidents to guests, employees, and non-hotel guests, as well as reports of loss and/or damage to persons and properties inside the premises.
· Ensures a strict room key control system is implemented at the Front Desk.
· Ensures airport arrivals and arrangements upon departure are properly executed.
Qualifications:
Positions are opened to all local and permanent residence of Malaysia only.
Only shortlisted candidates will be contacted.