Assistant Manager, Front Office

Amari Kuala Lumpur; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading hotel in Kuala Lumpur is seeking a Duty Manager to oversee front office operations. The successful candidate will ensure exceptional guest service, manage team schedules, and handle guest complaints effectively, adhering to established hotel standards. Candidates should possess a degree in Hospitality Management and relevant experience in hotel front office operations.

Qualifications

• Bachelor’s degree in Hospitality Management or related field required.
• 2+ years of experience in front office operations, supervisory experience preferred.

Responsibilities

• Handles guest requests and complaints appropriately.
• Functions as Duty Manager, overseeing operations during peak times.
• Implements SOP and ensures compliance with hotel policies.

Skills

Hospitality Management

Supervisory Skills

Guest Service

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Job description

· Ensures implementation of SOP and all policies & procedures related to the department.

· Ensures all guest requests and complaints are handled appropriately, adhering to the hotel’s general guidelines for service recovery.

· Ensures all opening and closing duties are implemented in accordance with established standards.

· Reviews weekly forecasts and schedules Team Members accordingly.

· Assists hands-on in the operation during peak periods as required.

· Functions as Duty Manager.

· Meets, greets, and escorts guests to the room in accordance with the hotel’s standards and as assigned.

· Prepares reports on accidents to guests, employees, and non-hotel guests, as well as reports of loss and/or damage to persons and properties inside the premises.

· Ensures a strict room key control system is implemented at the Front Desk.

· Ensures airport arrivals and arrangements upon departure are properly executed.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 2+ years of experience in front office operations, with supervisory experience preferred.

Positions are opened to all local and permanent residence of Malaysia only.

Only shortlisted candidates will be contacted.