Assistant Manager E-Commerce

Synergy House Furniture; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fast-growing company, Synergy House Furniture is seeking an E-Commerce Manager to oversee multi-channel marketplace operations. The ideal candidate will have experience in B2C platforms, strategic planning, and team leadership to drive sales and visibility. This role offers opportunities for professional growth in a dynamic environment focused on affordable and stylish home furniture.

Benefits

Medical insurance and allowance

Events and Sports (e.g. Gym, Badminton session)

Free Parking

Safety environment

Qualifications

• Minimum 3-5 years of experience managing multi-channel online platforms.
• Strong understanding of B2C e-commerce operations and online marketing.
• Excellent communication skills; Mandarin is a plus.

Responsibilities

• Oversee B2C platform operations, ensuring smooth processes.
• Lead campaign planning and set competitive pricing strategies.
• Build relationships with partners and maintain operational alignment.

Skills

Team leadership

Data analysis

Problem-solving

Project management

Education

Bachelor’s Degree in E-Commerce, Marketing, or Business

Job description

1. Manage Multi-Channel Marketplace Operations

Oversee daily operations of B2C platforms.

Ensure product listings, pricing, stock availability, and order fulfilment processes run smoothly.

Develop and execute platform-specific strategies to maximize visibility and sales.

2. Plan Promotions & Commercial Strategy

Lead campaign planning, seasonal promotions, and special sales initiatives.

Set competitive pricing strategies in line with market dynamics and company profitability targets.

Collaborate with the marketing and sales teams to drive traffic and sales growth.

3. Cross-Functional Coordination with China Team & Partners

Act as the key communication bridge with the China-based operations team for order management, stock forecasting, and promotional activities.

Build and maintain strong relationships with platform account managers, logistics partners, and external service providers.

Ensure timely resolution of operational issues and alignment on market goals.

4. Content Development & Brand Representation

Work with the design and content teams to create compelling product pages, banners, visuals, and marketing materials tailored to target audiences.

Ensure consistent brand messaging and presentation across all platforms in line with company standards.

Optimize listings and content based on platform requirements and customer preferences.

5. Performance Tracking & Market Intelligence

Monitor sales performance, marketing trends, and advertising effectiveness regularly.

Conduct competitor analysis, monitor market trends, and identify new growth opportunities.

Prepare reports and recommendations for management to support data-driven decision-making.

6. Internal Team Collaboration & Leadership

Guide and support cross-functional teams, including operations, marketing, and customer service, to ensure smooth execution of e-commerce activities.

Promote a collaborative and results-oriented working environment.

Participate in strategic planning sessions and provide market insights to senior management.

Requirements:
-Bachelor’s Degree in E-Commerce, Marketing, Business, or related fields.
-Minimum 3-5 years of experience in managing multi-channel online platforms, preferably for Europe and UK markets.
-Experience with multiple platforms is highly preferred.
-Strong understanding of B2C e-commerce operations, online marketing, and sales strategies.
-Strong in Team leadership, lead and coordinate across teams (design, content, operations).
-Excellent communication skills in English; Mandarin proficiency is an added advantage for coordination with China teams.
-Proficient in data analysis, performance tracking, and market research.
-Self-driven, detail-oriented, with strong problem-solving and project management skills.
-Capable of managing multiple platforms, timelines, and team inputs efficiently

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an eCommerce Manager? How many years' experience do you have as a manager / team lead? Which of the following languages are you fluent in?

Established in 1985 in Klang, Synergy House Furniture specialized in producing carrom boards, wooden toys, and small furniture for local and international markets. We take pride in transforming customer ideas into sellable products through sampling, technical drawings, product testing, production allocation, and final inspection.

By 2004, we focused on kids' and teens' furniture, incorporating car and carriage designs, earning the Best Design award. Our ergonomic furniture promotes better posture for children.

Now, we are a Cross-Border E-commerce Seller and Furniture Exporter, offering stylish, affordable RTA home furniture. We seek high-caliber candidates to join our fast-growing company.

Established in 1985 in Klang, Synergy House Furniture specialized in producing carrom boards, wooden toys, and small furniture for local and international markets. We take pride in transforming customer ideas into sellable products through sampling, technical drawings, product testing, production allocation, and final inspection.

By 2004, we focused on kids' and teens' furniture, incorporating car and carriage designs, earning the Best Design award. Our ergonomic furniture promotes better posture for children.

Now, we are a Cross-Border E-commerce Seller and Furniture Exporter, offering stylish, affordable RTA home furniture. We seek high-caliber candidates to join our fast-growing company.

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Perks and benefits Medical insurance and allowance Events and Sports (e.g. Gym, Badminton session) Free Parking and safety environment

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