Assistant Manager, Deposit Operations (Account Services)

Sumitomo Mitsui Banking Corporation; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player in financial services is seeking a dedicated professional to join its dynamic team in Kuala Lumpur. This role involves managing customer registrations, supporting internal stakeholders, and maintaining operational controls. With a focus on banking operations, you will play a crucial role in ensuring compliance with statutory requirements while assisting in administrative tasks. This is a fantastic opportunity to grow your career with a globally recognized organization that values talent and promotes professional development. If you have a passion for banking and a commitment to excellence, we invite you to apply and be part of our success story.

Qualifications

• At least 5 years of relevant experience in Banking Operations and Account Services.
• Good knowledge of statutory requirements and related rules.

Responsibilities

• Perform customer registration timely and accurately.
• Conduct daily reviews of logs/reports and maintain operational controls.
• Support administrative operations and assist Head of Department.

Skills

Banking Operations

Account Services

Online Banking Transactions

Statutory Requirements Knowledge

Education

Diploma

Bachelor's Degree

Master's Degree

Tools

Control Sheets

Inventory Management Systems

Job description

Perform customer registration timely and accurately, within the business requirements from the date of receipt of documents, supporting urgent requests from stakeholders. Communicate irregularities promptly to managers for necessary actions.

Support and manage expiring token replacement exercises in collaboration with Head Office Tokyo and applicable SMBC Branches.

Provide support to internal stakeholders, including relevant teams from Branches, regarding registration issues and escalate urgent registrations when necessary.

Conduct daily reviews of logs/reports (such as failure email reports, daily summary reports, etc.).

Maintain internal operational controls related to SMAR&TS registration, including updating control sheets.

Perform monthly and quarterly inventory stock takes, maintaining control sheets and updating systems (e.g., security seal inventories, branch authorization form changes).

Support administrative operations such as maintaining and delivering token boxes and security seals stock to Branches.

Assist Head of Department in supporting operational strategy and ensuring activities meet organizational requirements.

Perform any other ad-hoc duties assigned by the Head of Department.

Job Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, or equivalent.

Preferably at least 5 years of relevant experience in Banking Operations and Account Services (Account Opening/Closure, Account Maintenance, etc.).

Experience in online banking transactions is advantageous.

Prefer candidates specializing in Banking/Financial Services or Shared Service Centres or equivalent.

Good knowledge of statutory requirements and related rules.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following statements best describes your right to work in Malaysia?

Sumitomo Mitsui Banking Corporation (SMBC) operates globally with extensive overseas branches offering a broad range of financial services. Due to its incorporation of a wholly owned subsidiary in Malaysia, SMBC invites you to join its talent pool for growth opportunities. This is a valuable opportunity to develop your career with SMBC.