Assistant Manager, Customer Service

Matrix Concepts Holdings Berhad; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Customer Service Manager to ensure efficient handling of customer inquiries and defect complaints. The role involves scheduling inspections, preparing for VP meetings, and building strong relationships with unit owners and stakeholders. Ideal candidates should have experience in customer service, particularly in residential development.

Qualifications

• Experience as a customer services manager.
• Experience in Residential Development.

Responsibilities

• Monitor and track defect complaints according to SOP.
• Engage and build rapport with customers and stakeholders.
• Co-lead and guide front desk officers.

Skills

Customer relations

Communication

Problem-solving

Education

Relevant degree or diploma

Job description

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To monitor & track all defect complaints of overall project in ensuring all defect complaints received is processed as per SOP

To attend to all critical unit owners/ urgent calls/ emails received include appointment scheduling (Inspection/ rectifcation), proposed solution to ensure cases are handle amicably

Respond to all incoming emails within set timeline

To consolidate & compile Frontdesk Bi-Weekly Reports, highlight areas of concern & propose mitigation plan

To manage Project VP :-

- Pre-VP Preparation: VP Scheduling & Appointment

- VP Execution: Key handover & briefing

- Post VP: owner's feedback

To engage and build good rapport with customers and stake holders.

Co-lead, monitor and guide front desk officers

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Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a customer services manager? How many years' experience do you have as a Residential Developer?

Matrix Concepts Holdings Berhad was incorporated in 1996 and was listed on the main board of Bursa Malaysia Securities Berhad on May 28, 2013.

Matrix’s projects live up to its tagline of “Nurturing Environments, Enriching Lives” by being a caring and community developer, providing premier and quality education for the future generation and to inculcate integrated sustainable communities in all the developments.

As at end FY2019 Matrix has successfully completed and delivered more than 6,450 residential and commercial properties in Malaysia and Australia with a GDV of RM3.67 billion over the last 5 years. The Group’s combined on-going and future GDV is approximately RM15 billion until 2027.

Matrix Concepts Holdings Berhad was incorporated in 1996 and was listed on the main board of Bursa Malaysia Securities Berhad on May 28, 2013.

Matrix’s projects live up to its tagline of “Nurturing Environments, Enriching Lives” by being a caring and community developer, providing premier and quality education for the future generation and to inculcate integrated sustainable communities in all the developments.

As at end FY2019 Matrix has successfully completed and delivered more than 6,450 residential and commercial properties in Malaysia and Australia with a GDV of RM3.67 billion over the last 5 years. The Group’s combined on-going and future GDV is approximately RM15 billion until 2027.

What can I earn as a Customer Service Manager