Assistant Manager, Customer Onboarding - PD | Kuala Lumpur, MY

Prudential plc; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading insurance company is seeking an Underwriter to enhance customer onboarding and team performance in Kuala Lumpur. This role involves assessing risks, supervising a team, and ensuring compliance with underwriting guidelines. Applicants should possess a degree in a relevant field and have at least three years of underwriting experience. The position offers opportunities for growth and professional development within a collaborative environment.

Qualifications

• A degree in a relevant field is required.
• At least 3 years working experience in life and health insurance underwriting.
• Strong analytical, decision-making, and coaching skills expected.

Responsibilities

• Underwrite cases and provide effective supervision and coaching to subordinates.
• Monitor work systems for effective operations and deliver exceptional customer service.
• Assist in training and development while handling customer inquiries.

Skills

Technical underwriting skills

Decision-making skills

Coaching skills

Analytical skills

Problem-solving skills

Education

Degree in Biomedical Science, Biology, Health Science, or related field

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

JOB SCOPE:

The incumbent is responsible to provide best-in-class customer onboarding experience to support the Company's business by assessing risks and approving or declining applicants within underwriting guidelines and compliance regulatory.

The complexity of the insurance business requires the incumbent to acquire strong technical underwriting skill, good leadership, be a team player, customer orientated and possesses supervisory skill. The incumbent is also required to work closely with other departments in delivering exceptional PRUexperience Service to customers.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Underwrite and counter-signing subordinates referral cases in accordance with the prioritization given and within agreed Turnaround Time.

• Perform processing in accordance with underwriting guidelines, compliance regulatory and corporate requirements.

• Motivate subordinates towards achieving expected productivity, quality and performance.

• Coach and provide guidance to subordinates to acquire skill required to perform the job effectively, deliver exceptional PRUexperience Service to customer.

• Handle enquiries and provide immediate response to Agency Development team and Agency or Banca team.

• Assist superior in delivering training plan to subordinates. Involve in team discussion, case study / sharing.

• Monitor and review work systems and processes for the effective and efficient operations of the department.

• Highlight issue; provide feedback / suggestion or opportunities for improvement to management.

• Perform related duties and tasks as assigned by superior from time to time.

JOB SPECIFICATION:

1. Qualifications

• A degree in Biomedical Science, Biology, Health Science or any field related to human biology or public health.

2. Experience

• At least 3 years working experience in life and health insurance underwriting

3. Knowledge

• Excellent technical underwriting skills

• Confident decision-making skills

• Coaching - coach and develop team members

• Analytical and Problem solving skills - To handle and resolve customer enquiries through emphatic verbal and written communication

• Project Management Appreciation - participate in any underwriting projects

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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