Assistant Manager-Customer Care-English%26Mandarin

Genpact; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Genpact seeks a Customer Care Investigator fluent in English and Mandarin to join their team in Petaling Jaya. This full-time role focuses on transaction evaluation, risk identification, and ensuring excellent customer service. Candidates should demonstrate strong analytical and interpersonal skills, with a commitment to enhancing user experience in a fast-paced environment.

Benefits

Mentorship and learning opportunities

Diverse team environment

Qualifications

• Strong problem-solving and conflict resolution skills.
• Ability to analyze problems logically while maintaining confidentiality.
• Dedicated to customer-centric service and continuous improvement.

Responsibilities

• Evaluate transactions and safeguard customer experience.
• Communicate effectively with internal teams and customers.
• Identify risks related to fraud and enforce policy guidelines.

Skills

Fluency in English

Fluency in Mandarin

Problem-solving

Interpersonal skills

Analytical skills

Tools

Microsoft Office

Job description

Domain Trainee-Customer Care-English & Mandarin

Pay: Competitive

Location: Petaling Jaya / Selangor

Employment type: Full-Time

Job Description

Req#: BFS044460 | Position: Customer Care Investigator | Location: Malaysia

Join Genpact, a leader in AI and digital innovation, and help shape the future of work. We are seeking a high-judgment individual to evaluate transactions, safeguard our global customer base, and maintain excellent customer experience. This role requires fluency in English and Mandarin to support our international operations.

1. Identify and minimize risks related to fraud patterns and trends.
2. Communicate effectively via email and phone with buyers, merchants, and internal teams.
3. Enforce our Policy Guidelines to maintain site quality.
4. Follow established procedures and escalate issues when necessary.
5. Participate in special projects and collaborate with business teams.
6. Meet weekly investigation productivity and quality standards.
7. Work effectively in a fast-paced internet environment.
8. Be flexible with working hours, including weekends if required.

Basic Qualifications

• Fluent in English and Mandarin with excellent interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Ability to analyze problems logically and maintain confidentiality.
• Proficient in Microsoft Office applications.
• Dedicated to customer-centric service and continuous improvement.

Why Join Genpact?

• Lead in AI, automation, and digital transformation.
• Make a global impact and solve meaningful business challenges.
• Accelerate your career with mentorship and learning opportunities.
• Work with a diverse team of innovative thinkers.
• Join a values-driven culture emphasizing integrity, inclusion, and respect.

About the Company

Genpact is a U.S.-based professional services firm headquartered in New York City, specializing in digital and AI solutions.

Notice

Genpact is an Equal Opportunity Employer. We do not charge fees for job applications, and beware of scams requesting payment or equipment purchases.