Assistant Manager, Content Development (E-Learning)

FamilyMart Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

FamilyMart Malaysia is seeking a dedicated individual for an E-Learning Content Development role, requiring a Bachelor's degree in a related field and 2-3 years of relevant experience. Key responsibilities include managing the Learning Management System, designing training programs, and collaborating with diverse teams to enhance learning solutions. Join a company committed to innovation and excellence in training.

Qualifications

• Prefer 2-3 years of experience in a coordination or administrative role.
• Familiarity with SQL and project management is an advantage.
• Technical expertise in managing LMS.

Responsibilities

• Assist in designing, developing, and updating digital learning programs.
• Manage and update the Learning Management System (LMS).
• Monitor training supplies and manage training budgets.

Skills

Problem-Solving

Organizational Skills

Attention to Detail

Collaboration

Education

Bachelor’s degree in Information Technology, Human Resources, or Training & Development

Tools

Learning Management Systems (LMS)

SQL

Job description

Duties & Responsibilities

1. E-Learning Content Development & Management

• Assist in designing, developing, and updating digital learning programs, including e-modules, videos, quizzes, and interactive courses.

• Work with subject matter experts (SMEs) to create engaging and relevant training materials.

• Ensure e-learning content aligns with company policies, compliance requirements, and retail best practices.

2. Learning Management System (LMS) Administration

• Manage and update the Learning Management System (LMS) with new courses, user enrolments, and performance tracking.

• Monitor and troubleshoot LMS-related issues, ensuring a seamless learning experience for employees.

• Generate reports and analytics on training completion rates and effectiveness.

• Manage training budgets, staff training funds, and cost optimization strategies to ensure efficient resource utilization.

3. Training Resource & Budget Management

• Monitor and manage training supplies, ensuring resources are available and replenished as needed.

• Coordinate the distribution of training materials and resources to participants and trainers.

• Maintain an inventory of training assets and ensure they are properly utilized and stored.

• Manage training budget is not exceeded.

4.Collaboration & Stakeholder Engagement

• Work closely with HR, Operations, and Training teams to identify learning needs and develop suitable e-learning solutions.

• Work closely with IT and other departments to develop, integrate, and maintain training-related systems and tools.

• Collaborate with internal and external stakeholders to drive learning innovation, digital learning adoption, and regulatory compliance.

• Assist in the rollout of new training initiatives across retail locations.

• Identify opportunities for system enhancements to improve the efficiency and effectiveness of training delivery.

5. Continuous Improvement & Innovation

• Stay updated on e-learning trends, technologies, and best practices in the retail industry.

• Recommend new learning tools and strategies to improve employee training engagement and efficiency.

• Evaluate the impact of e-learning programs and suggest improvements.

6. Perform other duties as assigned by management

Job Requirements

Qualifications:

Education: Bachelor’s degree, or Master’s in a related field such as Information Technology, Human Resources, or Training & Development. Additional education or certification in training or systems management is a plus.

Experience:

Prefer 2-3 years of experience in a coordination, administrative, or technical support role, preferably within a training, retail, or F&B environment.

Experience with learning management systems (LMS) and other training-related technologies.

Familiarity with SQL, database management, project management & software development is an advantage.

Technical Expertise: Proficient in managing and supporting LMS and other training technologies.

Problem-Solving: Ability to diagnose and resolve technical issues related to training systems.

Organizational Skills: Strong ability to manage multiple tasks, deadlines, and resources efficiently.

Attention to Detail: High accuracy in administrative tasks and technical maintenance.

Collaboration: Ability to work effectively with diverse teams and stakeholders.