Assistant Manager, Commercial Support | TNG Digital

Touch 'n Go Group; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization that is at the forefront of revolutionizing the Fintech industry. This role offers the opportunity to engage with various business partners, ensuring compliance with regulations while fostering a supportive environment for merchants. You will be responsible for overseeing onboarding processes and maintaining high standards of service. With a focus on teamwork and innovation, this position promises a dynamic work atmosphere where your contributions will help pave the way to a cashless society. If you're ready to make a difference, this is the place for you.

Benefits

Flexi hours

eWallet allowance

Unlimited office pantry fruits

Mobile subscription reimbursement

Outpatient medical benefits

Additional family leave

Medical coverage including dental

Corporate membership discount

Qualifications

• 3-5 years in merchant helpdesk and onboarding experience.
• Solid understanding of business models and customer types.

Responsibilities

• Oversee merchant onboarding processes and ensure compliance.
• Resolve merchant inquiries and complaints effectively.

Skills

Problem Solving

Analytical Skills

Cross-functional Team Collaboration

Attention to Detail

Confidentiality Standards

Education

Degree in Management

Degree in Economics

Degree in Law

Job description

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP!

Job Responsibilities

• Overseeing merchant and other business partner onboarding processes by ensure it compliant with BNM regulation and company policy.
• Overseeing merchant careline by making sure the team is resolving merchant inquiry, issue and complaint.
• Ensuring both teams are following the Standard Operating Procedure set when dealing with their work.
• Keeping the teams abreast in achieving department KPIs and company’s goal.

Job Requirements

• At least 3-5 years of experiences in merchant helpdesk and onboarding experience environment
• Degree in Management, Economics, Law or similar areas is required
• Solid understanding of business models, products, services, types of customers and entities, geographic locations, and the potential risks associated with those activities
• Experience problem solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking
• Ability to maintain high levels of confidentiality and data security standards
• Ability to work with cross-functional team. Self-motivated, positive attitude and ability to manage multiple tasks
• Strong analytical skills and attention to detail
• Willing to be responsible, take ownership and use own initiative
• Not afraid of suggesting and make change
• Comply with data integrity and security policies
• Ability to multi-task, particularly under pressure, often to tight deadlines and within SLA

Our Perks & Benefits:

• Flexi hours.
• eWallet allowance.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [e-mail]

Note: Only shortlisted candidates will be contacted.

Let’s keep LEAP-ing forward together!