Assistant Manager, Capacity Business Intelligence

Teleport; Sepang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading company in cargo transportation is seeking a detail-oriented data analyst. This role involves data analysis, developing visualizations, and supporting decision-making processes. Candidates should have advanced skills in SQL and Excel, alongside strong communication abilities. Embrace a dynamic startup environment where every day brings new challenges.

Qualifications

• Proficiency in Looker & Looker Studio visualization tools.
• Advanced knowledge of SQL & Microsoft Excel.
• Fluent in English with strong communication and interpersonal skills.

Responsibilities

• Analyzing demand, capacity, and resource utilization.
• Developing dashboards and reports to communicate KPIs.
• Ensuring data accuracy and resolving data issues.

Skills

Data Accuracy

Communication

Interpersonal Skills

SQL

Microsoft Excel

Looker & Looker Studio

Microsoft Office

Job description

We are looking for fast-readers and do-ers with a strong attention to detail. We transport cargo every day to over >100 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. To ensure the reliability of CTOs and ground handlers, we maintain strong communication with Team Leaders who oversee the air operations team daily. They advise management on on-the-ground feedback from customers and operations teams, playing a critical role in continuously improving service quality and standards.

Planning business intelligence involves identifying data analysis, reporting, and decision-making needs of the planning team, including data collection, analysis, visualization, and communication, aligned with overall planning strategy.

A DAY IN A LIFE

As a startup, your days will be varied. Multitasking is normal, and your skills or talents may support other business priorities. The core responsibilities include:

• Analyzing demand, capacity, and resource utilization.
• Developing dashboards and reports to communicate KPIs.
• Generating ad-hoc reports for decision-making.
• Ensuring data accuracy and resolving data issues.
• Supporting resource capacity planning to bridge demand-supply gaps.
• Assessing needs for major investments in resources, infrastructure, or technology.
• Identifying process improvements related to capacity planning and resource utilization.
• Documenting and optimizing data workflows and access processes.

Initially, working at AirAsia and with the Teleport team may be culture-shocking. To help you adapt, we share our leadership beliefs: everyone is a leader. Good leaders:

• Roll up their sleeves and do work they wouldn’t delegate.
• Prioritize speed to effect change.
• Over-communicate, especially as team members are autonomous.
• Care for staff and treat them with respect.
• Are goal-oriented but flexible on details.

Skills

Minimum requirements for the role include:

• Proficiency in Looker & Looker Studio visualization tools.
• Advanced knowledge of SQL & Microsoft Excel.
• Strong communication and interpersonal skills, fluent in English.
• Proficiency in Microsoft Office programs.
• Experience with standard data-entry software.
• Meticulous with data accuracy, double-checking entries.