Assistant Manager, Benefit Services

Malaysia Airlines Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Malaysia Airlines Berhad seeks an Assistant Manager in Benefit Services to oversee medical benefits for employees. The role involves analyzing data, managing relationships with providers, and ensuring compliance with policies. Ideal candidates possess a degree in related fields and have 4-5 years experience in benefits administration.

Qualifications

• 4 - 5 years of experience in benefits administration preferably with a focus on medical benefits.
• Understanding of healthcare regulations including insurance coverage.
• Familiar with medical terminology.

Responsibilities

• Analyze utilization data to evaluate medical benefits program effectiveness.
• Manage relationships with third-party administrators and private hospitals.
• Prepare yearly budget for medical utilization based on past trends.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Education

Degree in Human Resources

Degree in Business Administration

Degree in Healthcare Administration

Job description

Career Opportunities: Assistant Manager, Benefit Services (22040)

Requisition ID22040-Posted -Kuala Lumpur International Airport-HC - People Potential & Organisational Design-Group Human Capital

Senior Manager, Benefits Services & Payroll

Role Purpose

To liaise with 3rd parties on medical services provided to MAG employees and attend to medical-related queries by analyzing and identifying the solutions to ensure compliance, competitive and aligned with Human Capital Policy and Employment Terms & Conditions.

Key Accountability

• Analyze utilization data and trends to evaluate the effectiveness of the current medical benefits program.
• Recommend enhancements and improvements to the medical benefits package based on utilization, industry trends and employee feedback.
• Develop and implement policies and procedures related to medical benefits to be par with per market.
• Prepare and ensure the contract with TPA and In-house clinic is valid and monitor their performance as per contractual agreements.
• Manage the relationships with third-party administrators (TPA) and private hospitals to ensure high-quality service delivery.
• Coordinate with other units to promote awareness and understanding of benefits offerings through various communication channels.
• Address employee inquiries and concerns related to medical benefits promptly and effectively.
• Manage Employee medical issue from start to end as per company guidelines.
• Provide solution to Employee regards on Medical issue.
• Prepare the yearly budget for medical utilization based on past year trends and other factors.
• Oversee the administration of medical benefits enrolment, changes, and terminations, ensuring accuracy and timeliness.

Qualifications & Working Experience

Degree in Human Resources, Business Administration, or Healthcare Administration with 4 - 5 years of experience in benefits administration preferably with a focus on medical benefits.

Areas of Experience

• Understanding of healthcare regulations including insurance coverage.
• Familiar with medical terminology.

Personality Traits

• Excellent interpersonal skills and public relationship.
• Exceptional service orientation.
• Detail-oriented with strong analytical, evaluative and problem-solving skills.