Assistant Manager, Active Directory Services

AIA Hong Kong; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is looking for an experienced IT professional to manage Active Directory services. The candidate should have over 5 years of relevant experience, a strong technical background, and multilingual abilities. This role includes responsibilities for incident management, security compliance, and performance monitoring. The position offers opportunities for growth in a dynamic environment.

Qualifications

• 5+ years of relevant experience in IT service management.
• Hands-on experience with Active Directory and related components.
• Relevant certifications such as Microsoft Certified are highly desirable.

Responsibilities

• Handle the deployment and maintenance of Active Directory Services.
• Act as a contact point for Active Directory-related issues and ensure timely resolution.
• Implement and enforce security best practices for Active Directory.
• Monitor Active Directory performance and enhance efficiency.

Skills

Active Directory Management

Multilingual communication

Incident & Problem Management

Security & Compliance

Performance Monitoring

Education

Bachelor’s degree in Information Technology or related discipline

Tools

Microsoft Active Directory

Group Policy

DNS

DHCP

Cloud-based directory services

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

Overview

About the Role

Ensures IT service availability and minimises the AIA’s business impact of our IT service outages through the effective management. Contributes to the improvement of user satisfaction with our IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose. Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year.

Responsibilities

• Active Directory Management: Handle the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.
• Incident & Problem Management: Act as a contact point for Active Directory-related issues and ensure timely resolution. Conduct root cause analysis for recurring issues and implement preventive measures. Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents.
• Security & Compliance: Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies. Ensure compliance with industry standards, regulations, and organizational policies.
• Performance Monitoring and Optimization: Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability.
• Vendor & Stakeholder Management: Collaborate with vendors and internal stakeholders to evaluate, select, and implement AD-related tools and technologies.

Minimum Job Requirements

Relevant Experience:

• 5+ years of relevant experience
• Hands on experience on position related technical components.
• We're looking for multilingual talent!

• An equivalent combination of qualifications and relevant experience.
• Multilingual talent!

Education:

• Bachelor’s degree holder of university on Information Technology or related discipline

Technical Skills:

• Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.
• Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.
• Experience with cloud-based directory services environments is a plus.
• Relevant certifications such as Microsoft Certified or equivalent are highly desirable.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.