Assistant Manager

Standard Chartered; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Join a forward-thinking international bank where you can make a meaningful impact. This role involves supervising settlement operations, ensuring compliance, and contributing to team objectives. With a strong focus on quality and client service, you'll guide associates and enhance processing systems. Enjoy a supportive environment that values diversity and promotes continuous learning. If you're ready to embrace challenges and drive positive change, this is the perfect opportunity for you to thrive and grow.

Benefits

Core bank funding for retirement savings

Medical and life insurance

Flexible working options

Proactive wellbeing support

Continuous learning culture

Time-off including annual leave and sabbatical

Qualifications

• Bachelor's degree required with 3-4 years of relevant experience.
• Good communication skills and exposure to settlements operations.

Responsibilities

• Supervise daily activities in the Settlement section to protect client entitlements.
• Verify transactions and ensure compliance with established procedures.

Skills

Communication Skills

Exposure to Regional / Domestic Settlements

Knowledge of Settlement Markets

Problem Solving

Education

Bachelor Degree or equivalent

Tools

SWIFT Tags

Clearstream

Euroclear

BNY

Job description

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Responsibilities

• Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.

Business

• Supervise and control the day-to-day activities in Settlement section to ensure all clients’ corporate entitlements are fully protected and promptly distributed in accordance with established procedures.
• Support the development of the Custody processing systems to meet local and business needs and, more importantly, in meeting the needs of the clients.
• Implement quality initiatives and activities of the division in accordance with the Group’s Quality System.
• Perform specific duties as instructed by the team management in accordance with the relevant procedures, guidelines, instructions, and standards set in order to meet the productivity and service standards.
• Assist the team management in overseeing the daily processing/delivery of trade services by the team to customers.

Processes

• Verify transactions processed by Associates and authorize those that fall within own-delegated release authority.
• Assist management in overseeing the daily operations of the team and contribute towards meeting the team’s objectives.
• Ensure that the Operational Performance Metric requirement, defect management, and processing turnaround standards are achieved.
• Ensure awareness and full compliance with all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed by the Company/Group.
• Process Settlements transactions and report on Trade Status.
• Ensure that all trades that ought to have been sent to the market have actually been sent and the status updated in the System.
• Check Funds and Holdings prior to settlements.
• Update Failed trades with the correct reasons.
• Process Contractual Settlements.

Process Improvement

• Achieve the processing turnaround standards and accuracy level as stipulated in the Service Level Agreement.
• Achieve Operational Performance Metric standards in terms of Productivity, Output Index, Utilisation, Core time, etc.
• Meet own performance objectives and contribute to achieving the team’s objectives.
• Support the roll-out of appropriate quality management systems and achieve the quality objectives and standards set.
• Complete non-routine assigned tasks (DR Drill, BCP, load Balance, system-related testing, etc.) within the set deadline.
• Ensure no major adverse findings from internal auditors or external auditors reviews.
• Provide value-added services to clients for servicing their assets held.
• Ensure higher efficiency in Securities Services systems processing and improved work procedure via continuous system enhancements and revised work procedures.
• Meet productivity standards in terms of processing efficiency and accuracy of output.
• Work largely independently under consultation with line manager and as a team player.
• Ensure all control/operating procedures and documentation are properly followed.
• Ensure compliance with all established procedures, regulations, and the Group Guidelines.
• Keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides, and other routine communication.

Governance

• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or cease activities.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct, and compliance matters.

Our Ideal Candidate

• Bachelor Degree or equivalent.
• Min 3 to 4 years of relevant work experience.
• Good communication skills, verbal and written.
• Exposure to Regional / Domestic Settlements operations, SWIFT Tags.
• Hands-on experience in Clearstream / Euroclear / BNY is an added advantage.
• Knowledge of various settlement markets and swift message formatting.
• Knowledge of allied products like Corporate Actions, Fund services, and reference data will be an added advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, is achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
• Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential.