Assistant Learning & Development Manager

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a dynamic team as an Assistant Learning & Development Manager at a renowned hotel brand, where you will play a pivotal role in enhancing employee skills and fostering a culture of continuous learning. This position offers a unique opportunity to shape training programs that align with the hotel’s goals and brand standards. You will collaborate closely with the Director of Human Resources to optimize training operations, ensuring that team members receive the support they need for personal and professional growth. If you are passionate about developing talent in a vibrant hospitality environment, this role is perfect for you.

Qualifications

• 2+ years of hotel industry experience, especially in training roles.
• Strong knowledge of Learning & Development practices.

Responsibilities

• Coordinate hotel training programs aligned with brand policies.
• Conduct needs analyses and develop training plans.
• Facilitate multi-skill development programs.

Skills

Management Experience

Training Development

Communication Skills

Presentation Skills

Organizational Skills

Proactive Problem Solving

Education

University Degree

Job description

Job Description - Assistant Learning & Development Manager (HOT0BKRS)

Job Number:

HOT0BKRS

Work Locations

DoubleTree by Hilton Shah Alam i-City, Golden Triangle Shah Alam 40000

Hilton, with thousands of hotels across over 100 countries, offers numerous opportunities to delight guests. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, among others.

If you value the impact of global travel, consider joining us as a Hilton Team Member—where we aim to delight our guests, team members, and owners.

The Assistant Learning & Development Manager coordinates hotel training programs aligned with brand and hotel policies. This role develops training resources, implements growth systems, and ensures stakeholder commitments are fulfilled. He/she supports the Director of Human Resources in optimizing the Training department's operations.

What will I be doing?

As the Assistant Learning & Development Manager, your responsibilities include:

1. Updating the training notice board with relevant hotel and training information.
2. Assisting in implementing recognition programs.
3. Organizing approved cross-training initiatives.
4. Carrying out talent programs following brand standards.
5. Assisting in establishing training and talent program policies.
6. Conducting needs analyses and in-house training regularly.
7. Proposing training plans and maintaining training records.
8. Developing tools and systems to meet hotel training objectives.
9. Integrating training into business plans and budgets with monitored goals.
10. Participating in setting departmental training goals.
11. Facilitating multi-skill development programs.
12. Planning and delivering orientation programs.
13. Providing personal development support to team members.
14. Motivating and communicating effectively with team members.
15. Managing training records and attendance information.
16. Supporting departmental trainers as needed.
17. Handling guest and colleague interactions professionally.
18. Adhering to health, safety, security, and emergency policies.
19. Ensuring team members understand and follow hotel regulations.
20. Performing other duties as assigned.

Management reserves the right to modify this job description at any time.

What are we looking for?

Ideal candidates will:

• Hold a university degree.
• Have at least 2 years of relevant hotel industry experience.
• Possess management experience in training supervisory roles at a 5-star hotel.
• Have excellent English communication skills.
• Be knowledgeable in Learning & Development practices.
• Have strong presentation and teaching skills.
• Be well-organized and coordinated.
• Be proactive and able to work under pressure.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering luxurious hotels, resorts, extended-stay suites, and mid-priced hotels. For over a century, Hilton has provided exceptional accommodations, services, and value, committed to creating remarkable guest experiences worldwide. Our team members are central to our success and hospitality mission.