Assistant IT Support Specialist

MyPoint; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech support company in Puchong is looking for dedicated candidates to provide high-quality support services and training in IT. The ideal applicant should possess at least SPM/Diploma/Degree qualifications and strong communication skills in Mandarin. Fresh graduates are welcomed to apply. This role offers career prospects and benefits including accommodation and company trips.

Benefits

Office location near LRT Station

Accommodation provided

5 working days per week

Job training provided

Statutory EPF, SOCSO, EIS

Onsite Allowance

Company Annual Trip

Good working environment

Provide Laptop/Desktop and smartphone

Qualifications

• Candidate should possess at least SPM/Diploma/Degree or higher academic qualifications in any relevant fields.
• Strong communication skill in Mandarin.
• Exhibit strong negotiation and problem-solving skills.

Responsibilities

• Provide a high quality support service through various channels.
• Carry out product support and training (Software and Hardware).
• Technician responsible for on-site troubleshooting and repair services.

Skills

IT Technical Support

Communication Skills

Problem-Solving Skills

Education

SPM/Diploma/Degree in relevant fields

Tools

Accounting software

POS systems

Job description

Job Responsibility

• Provide a high quality support service to client and internal business team through cell call, email, remote, WhatsApp and etc.
• Carry out product support and training (Software and Hardware)
• Provide onsite service to various clients (Installation and Training)
• Providing best practice recommendations and assisting with resolutions of technical issues.
• Provide onsite support, training, after sales services, and deliver hardware to clients whenever necessary.
• Technician responsible for on-site troubleshooting, repair services or upgrading hardware, checking networking and etc.

Job Requirements

• Candidate should posses at least SPM/Diploma/Degree or higher academic qualifications in any relevant fields.
• Candidate that has related working experience will be add advantage.
• Welcome fresh graduate to apply.
• Required skills: IT Technical Support, IT, Communication Skills, Problem-Solving Skills
• Strong communication skill in Mandarin.
• Exhibit strong negotiation and problem-solving skills.
• Computer literate and numerate.
• Basic IT knowledge or computer related skill.
• Strong teamwork skill and ability to work independently, mature and resourceful.
• A stable personality, good attitude and high sense of responsibility.
• Proficiency in accounting software and POS systems will be considered an added advantage.

Job Benefits

• Office location Near LRT Station
• Accommodation can be provided
• 5 workings days per week
• Job training will be provided.
• Statutory EPF, SOCSO, EIS
• Onsite Allowance
• Company Annual Trip and Annual Dinner or Team Building/Team Bonding
• Good working environment
• Career Prospect & Professional growth
• Provide Laptop/Desktop, personal Smart-phone and internet data and etc.