Assistant IT Manager (Systems Support)

MILA University; Negeri Sembilan; On-site; MYR 150,000 - 200,000; Full time

Job summary

MILA University is seeking an experienced Assistant IT Manager (Systems Support) to manage enterprise systems and ensure excellent service delivery. This full-time position involves project management, system support, and collaboration with internal teams in a dynamic academic environment.

Qualifications

• 5-8 years managing IT projects and ERP system support.
• 3-5 years in IT helpdesk/end-user support, preferably education sector.
• Proficiency in Mandarin is essential.

Responsibilities

• Manage complete project lifecycle for IT systems.
• Support operation of the University’s Learning Management System.
• Collaborate with IT and cybersecurity teams for smooth operations.

Skills

Project Management

Cloud Application Hosting

Analytical Skills

Interpersonal Skills

Problem Solving

Communication

Education

Degree/Diploma in Computer Science, IT, or related field

Job description

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Join Our Dynamic Team at MILA University

Position: Assistant IT Manager (Systems Support)

Location: MILA University, Nilai, Negeri Sembilan. (10 Minutes from Nilai Toll!)

Employment Type: Full-Time

Are you an experienced IT professional looking to grow your career in a forward-thinking academic institution? MILA University is seeking a dedicated and knowledgeable Assistant IT Manager (Systems Support) to manage and support our enterprise systems, ensuring seamless operations and excellent service delivery.

Key Responsibilities:

• Manage the complete project lifecycle for IT systems or IT-related projects.
• Establish, design, and maintain sustainable systems support processes, including incident and change management tracking.
• Support change/enhancement requests and ensure changes are released into production without service disruption.
• Engage with internal business stakeholders and support functions to gather requirements and implement approved changes.
• Support the operation and administration of the University’s Learning Management System (LMS).
• Handle the day-to-day setup, support, maintenance, and housekeeping of University systems.
• Collaborate with the service delivery team to uphold IT service standards.
• Work closely with the IT infrastructure and cybersecurity teams to ensure smooth application operations and compliance.
• Maintain productive relationships with vendors for issue resolution, bug fixes, and system enhancements.
• Apply working knowledge of hosting business systems in a cloud environment (e.g., Azure, AliCloud).

Qualifications:

• Degree/Diploma in Computer Science, Information Technology, Information Systems, or a related field.
• Minimum 5–8 years of experience managing IT projects and providing ERP system support (CMS, Finance, HRMS, SharePoint, etc.).
• Minimum 3–5 years of IT helpdesk or end-user support experience, preferably within the education sector.
• Proficiency in Mandarin (written and spoken) is a must to maintain Mandarin-based system.
• Interest and experience in programming is preferred.
• Strong project management skills in enterprise systems.
• Working knowledge of cloud-based application hosting and maintenance.
• Proven ability to motivate and manage teams in a collaborative environment.
• Excellent time management and organizational skills.
• Capable of working independently and prioritizing tasks effectively.
• Strong communication and interpersonal skills.
• Excellent analytical, evaluative, and creative problem-solving abilities.
• A proactive attitude toward maintaining high service standards.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Assistant Information Technology Manager?
• How many years' experience do you have as a manager / team lead?
• How many years of project management experience do you have?
• Which of the following languages are you fluent in?
• How would you rate your Mandarin language skills?

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