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Assistant IT Manager (Systems Support)

MILA University

Negeri Sembilan

On-site

MYR 150,000 - 200,000

Full time

2 days ago
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Job summary

MILA University is seeking an experienced Assistant IT Manager (Systems Support) to manage enterprise systems and ensure excellent service delivery. This full-time position involves project management, system support, and collaboration with internal teams in a dynamic academic environment.

Qualifications

  • 5-8 years managing IT projects and ERP system support.
  • 3-5 years in IT helpdesk/end-user support, preferably education sector.
  • Proficiency in Mandarin is essential.

Responsibilities

  • Manage complete project lifecycle for IT systems.
  • Support operation of the University’s Learning Management System.
  • Collaborate with IT and cybersecurity teams for smooth operations.

Skills

Project Management
Cloud Application Hosting
Analytical Skills
Interpersonal Skills
Problem Solving
Communication

Education

Degree/Diploma in Computer Science, IT, or related field

Job description

Add expected salary to your profile for insights

Join Our Dynamic Team at MILA University

Position: Assistant IT Manager (Systems Support)

Location: MILA University, Nilai, Negeri Sembilan. (10 Minutes from Nilai Toll!)

Employment Type: Full-Time

Are you an experienced IT professional looking to grow your career in a forward-thinking academic institution? MILA University is seeking a dedicated and knowledgeable Assistant IT Manager (Systems Support) to manage and support our enterprise systems, ensuring seamless operations and excellent service delivery.

Key Responsibilities:
  • Manage the complete project lifecycle for IT systems or IT-related projects.
  • Establish, design, and maintain sustainable systems support processes, including incident and change management tracking.
  • Support change/enhancement requests and ensure changes are released into production without service disruption.
  • Engage with internal business stakeholders and support functions to gather requirements and implement approved changes.
  • Support the operation and administration of the University’s Learning Management System (LMS).
  • Handle the day-to-day setup, support, maintenance, and housekeeping of University systems.
  • Collaborate with the service delivery team to uphold IT service standards.
  • Work closely with the IT infrastructure and cybersecurity teams to ensure smooth application operations and compliance.
  • Maintain productive relationships with vendors for issue resolution, bug fixes, and system enhancements.
  • Apply working knowledge of hosting business systems in a cloud environment (e.g., Azure, AliCloud).
Qualifications:
  • Degree/Diploma in Computer Science, Information Technology, Information Systems, or a related field.
  • Minimum 5–8 years of experience managing IT projects and providing ERP system support (CMS, Finance, HRMS, SharePoint, etc.).
  • Minimum 3–5 years of IT helpdesk or end-user support experience, preferably within the education sector.
  • Proficiency in Mandarin (written and spoken) is a must to maintain Mandarin-based system.
  • Interest and experience in programming is preferred.
  • Strong project management skills in enterprise systems.
  • Working knowledge of cloud-based application hosting and maintenance.
  • Proven ability to motivate and manage teams in a collaborative environment.
  • Excellent time management and organizational skills.
  • Capable of working independently and prioritizing tasks effectively.
  • Strong communication and interpersonal skills.
  • Excellent analytical, evaluative, and creative problem-solving abilities.
  • A proactive attitude toward maintaining high service standards.
How do your skills match this job?

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Your application will include the following questions:

  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as an Assistant Information Technology Manager?
  • How many years' experience do you have as a manager / team lead?
  • How many years of project management experience do you have?
  • Which of the following languages are you fluent in?
  • How would you rate your Mandarin language skills?

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