Assistant IT Manager

International Schools Partnership Limited; Selangor; On-site; MYR 150,000 - 210,000; Full time

Job summary

International Schools Partnership Limited in Malaysia seeks an experienced Head of IT to lead the strategic direction of the school's technology, align with ISP principles, and drive operational excellence. You will manage end-to-end IT lifecycle, budget, vendor relations, and safeguarding/Health & Safety in tech, ensuring reliable networks, systems, and user-friendly services for students and staff.

The role emphasises continuous improvement and collaboration with senior leadership to deliver

Responsibilities

• Develop IT framework/strategy, standards, policies and procedures aligned with Organization's direction in driving operational excellence.
• Lead IT team to manage the end-to-end application management life cycle, including planning, development, deployment, monitoring, maintenance, upgrading and support of organizational IT systems.
• Enhance users' experience through improved service management to users.
• Regular interlocks with executives, senior management and system users.
• IT staff management covering hiring, performance evaluation, training, coaching, disciplinary procedures and dismissal.
• Develop and implement relevant IT SOP, with written protocols and guidelines in place for IT team and end-users.
• Drive negotiation with IT vendors to secure best deals, and responsible for engaging IT consultants and establishing service agreements.
• Responsible for building and maintaining IT budget for each project, and managing overall financial activities in IT department, including IT purchases and ongoing budget.
• Keeping up to date with the latest developments in IT and identifying opportunities for innovation and improvement with the school’s IT infrastructure.
• Oversee IT related projects, network infrastructure and systems to ensure optimal performance is achieved.
• Escalation of issues/problems to keep Top Management informed, advice and provide recommendation to Top Management as and when needed.
• Any other responsibility that may be assigned by the superior from time to time when the need arises.

Job description

Job Description

Key Responsibilities:

• Develop IT framework / strategy, standards, policies and procedures aligned with Organization's direction in driving operational excellence.
• Lead IT team to manage the end-to-end application management life cycle, including planning, development, deployment, monitoring, maintenance, upgrading and support of organizational IT systems. This will include operating systems, servers, PCs, network, software applications, mobile apps and peripherals.
• Enhance users' experience through improved service management to users.
• Regular interlocks with executives, senior management and system users.
• IT staff management covering hiring, performance evaluation, training, coaching, disciplinary procedures and dismissal.
• Develop and implement relevant IT SOP, with written protocols and guidelines in place for IT team and end-users.
• Drive negotiation with IT vendors to secure best deals, and responsible for engaging IT consultants and establishing service agreements.
• Responsible for building and maintaining IT budget for each project, and managing overall financial activities in IT department, including IT purchases and ongoing budget.
• Keeping up to date with the latest developments in IT and identifying opportunities for innovation and improvement with the school’s IT infrastructure.
• Oversee IT related projects, network infrastructure and systems to ensure optimal performance is achieved.
• Escalation of issues/problems to keep Top Management informed, advice and provide recommendation to Top Management as and when needed.
• Any other responsibility that may be assigned by the superior from time to time when the need arises.

ISP Principles

Begin with our children and students

Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect

We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively.

We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible.

We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously.

Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.