IT Executive

Asia Pacific Schools Sdn. Bhd.; Malaysia; On-site; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

EPF contribution

Medical benefits

Paid leaves

Fee discount for employees' children

Job summary

Asia Pacific Schools Sdn. Bhd. in Malaysia is seeking an IT Systems Administrator to provide staff and student support, implement IT policies, and help deploy IT projects.

You will maintain documentation, backups, security updates, and manage network equipment while ensuring uptime and compliance with ISO standards.

Qualifications

• Degree in ICT or related discipline with 3–5 years in IT systems support.
• Experience with IT policy implementation and asset inventory management.
• Proficient with Windows and Chrome OS environments, and server backups.

Responsibilities

• Provide effective staff/student IT support and timely assistance during events.
• Configure, monitor, and maintain network and system hardware including servers.
• Ensure data security, backups, and disaster recovery readiness.
• Install, upgrade, and manage IT equipment and software across sites.
• Maintain IT asset records and software licenses.

Skills

BYOD policies

IT Service Management

Remote support

Cybersecurity

English

Bahasa Malaysia

Windows OS

Chrome OS

Network troubleshooting

Education

Degree in ICT

Tools

Office 365

Google Workspace

TeamViewer

AnyDesk

MS QuickAssist

Fortigate Firewall

Job description

Key benefits

• A culture of engagement and trust, where staff contributions are recognized and valued.
• A passionate and motivated team of professionals who put children at the heard of decision-making.
• An embedded whole campus commitment to professional development and a commitment to serving others.
• A peer network of like-minded teaching colleagues and support from operations' staff.
• Access to expertise, best practice sharing and learning opportunities across countries and cultures.
• A commitment to employee well-being.
• Competitive salary
• Pension fund contribution to an Employee Provident Fund (EPF).
• Fee discount for children of employees.
• Outpatient and inpatient medical benefits.
• Paid leaves: medical, hospitalization, annual leaves, maternity, compassionate, exam/study, etc.

ISP Malaysia – Asia Pacific Schools

This position is responsible for providing technical support, implementing IT policies and best practices, conducting regular maintenance, and assisting in the deployment of IT projects in coordination with the IT Manager to meet end-user requirements and future demands. The role also involves maintaining up-to-date documentation of IT assets and procedures and assisting in the rollout of new technologies and IT solutions.

Areas of Responsibility

• Provide effective support to staff and students by resolving IT-related issues and ensuring timely assistance during school events.
• Monitor, configure, and maintain the system and network infrastructure, routing/switching, firewall, load balancer equipment, and computer labs (including servers).
• Ensure the security of data, network access, and backup systems.
• Provide technical support, troubleshooting, and maintenance for all assets, including computers, printers, laptops, projectors, smartboards, smart panels, computer systems, telephony systems (3CX), CCTV, and networks.
• Perform regular backups and ensure adherence to daily, monthly, and yearly schedules per the backup policy, ensuring availability for restoration.
• Perform preventive maintenance, security patch updates, and antivirus updates for Windows OS and Chrome OS systems.
• Install, upgrade, and configure IT equipment, PCs, standalone printers, networks, and related services.
• Manage and monitor IT inventory, including software licenses, desktops, laptops, and printers.
• Recommend hardware, software, and IT solutions.
• Manage and monitor installed network appliances, systems, and related infrastructure (cloud and on-premises).
• Install, configure, test, and maintain network-related operating systems, applications, software, and management tools.
• Ensure optimal network connectivity and infrastructure availability.
• Provide expertise in overall network systems infrastructure and IT technologies.
• Troubleshoot, diagnose, and resolve hardware, software, network, and system issues.
• Identify IT security vulnerabilities within the organization's network.
• Develop and implement plans to secure the organization's IT infrastructure and networking.
• Stay updated on IT security standards and emerging threats.
• Create system guidelines and manuals for the organization.
• Assist in IT audits and certification processes, ensuring compliance with ISO standards.
• Document procedures and maintain updated records of IT assets and processes.
• Monitor network usage and health to ensure compliance with security policies and best practices.
• Perform other tasks assigned by management as required.

OTHER EXPECTATIONS

Fully and positively participate in the school's performance appraisal scheme to develop and enhance personal and service performance.

Undertake any other reasonable duties requested/assigned as required by Campus Principal especially regarding the school's administrative functions.

Ensure that school policies including those relating to Safeguarding, Race Equality, Equal Opportunities, Code of Conduct and Health & Safety are adhered to. (NOTE: This Job Description sets out the main duties associated with the stated purpose of the post. It is assumed that other duties of a similar level/nature undertaken within the section are not excluded because they are not itemized. The duties of this post could vary from time to time because of new legislation; changes in technology or policy and in that case appropriate training may be given to enable the post holder to undertake this new/varied work.)

Skills, Qualifications and Experience

• Degree in ICT or a related discipline.
• At least 3-5 years of relevant work experience in systems administration, helpdesk support, or network/technical support.
• Proficient in BYOD policies and IT Service Management.
• Practical experience with Office 365 and Google Workspace administration policies.
• Expertise in hardware diagnostics and repair for PC/Chromebooks/Windows and servers.
• Knowledge of network infrastructure, including routing protocols, subnetting, IP address management, and VLANs.
• Understanding of cybersecurity measures and the use of endpoint protection software.
• Decision-making and problem-solving skills—ability to troubleshoot and resolve issues efficiently.
• Familiarity with 3-2-1 Backup solutions.
• Experience in IT asset management, including tracking and managing IT resources.
• Hands-on experience with remote support tools like TeamViewer, AnyDesk, or MS QuickAssist.
• Experience with Fortigate Firewall.
• Ability to execute instructions from superiors effectively.
• Proficiency in English and Bahasa Malaysia (fluent).
• Strong skills in understanding, verifying, and deploying tasks for IT projects, ensuring adherence to the defined scope of work.

Person specification

Patient, responsible, and passionate about teaching. A team player and flexible to meet the needs of the department. Must be responsible for promoting and safeguarding the welfare of children and young people they are responsible for or come into contact with.

ISP Core Competencies

• Cognitive Curious and agile - Learns by questioning, exploring and investigating.
• Self-motivated; develops goals, monitors progress and adapts plans as necessary.
• Comfortable with uncertainty and ambiguity; stays engaged and curious and effectively balances patience and action.
• Open-minded; willing to try and test ideas.
• Challenges traditional methods and ways of thinking and encourages new perspectives.
• Creative problem-solver - Tackles challenges in an organised and systematic way and finds solutions.
• Resourceful and imaginative - Sees problems as opportunities to explore alternatives and possibilities.
• Uses logic to break complex problems down into manageable components.
• Interprets and evaluates data and evidence to classify information and recognise patterns and relationships.
• Leverages data and information as critical components in decision-making.
• Empathetic and emotionally intelligent - Excels at teamwork and building positive relationships.
• Motivates and encourages others by sharing positive feedback and recognising and celebrating their contributions.
• Self-reflects to understand how their actions and behaviour affect others.
• Manages and self-regulates their emotions.
• Communicates openly, honestly and professionally.
• Actively listens and encourages contributions, values others’ inputs and ideas.
• Adapts their style, tone and approach according to others’ needs.
• Shares relevant knowledge, ideas and information with others.
• Handles conflict and disagreements constructively, facilitating dialogue, understanding and resolution.
• Manages self-regulation, emotional resilience, self-leadership, learning, and wellbeing.
• Digital Technologically literate - Uses technology in an ethical way, following cybersecurity and data protection best practice.
• Communicates clearly and respectfully across digital and virtual channels.
• Possesses strong functional skills, using technology effectively to support them in their role.
• Understanding different digital tools and systems, selecting and using the appropriate solution for specific purposes.
• Keeps up with change, adapting to and embracing new technologies.
• Global Values driven - Role models ISP Principles.
• Understanding of responsibilities and impact and influence you have.
• Demonstrates a multi-cultural mindset and respects different values, behaviours, attitudes, and practices across cultures.
• Prioritises well-being, inclusion and belonging and caring, considerate and supportive of others.
• Considers environmental and social impact of actions and finds ways to minimise these.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.