Assistant IT Manager

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A retail company in Kuala Lumpur seeks an experienced IT Operations Specialist to assist in planning and implementing IT strategies. The role involves overseeing IT systems, managing IT operations, and leading the IT team. The ideal candidate has 3-5 years of experience in retail IT operations and expertise in POS systems, Windows Servers, and networking. Strong problem-solving and vendor management skills are essential.

Qualifications

• 3-5 years of experience in retail IT operations, especially POS support.
• Hands-on with POS hardware, Windows Servers, Microsoft 365, and networking.
• Strong troubleshooting, incident management, and vendor management skills.

Responsibilities

• Assist the IT Manager in planning and implementing IT strategies.
• Oversee retail IT systems (POS, membership, CRM, ERP integration).
• Manage infrastructure & IT operations (network, servers, cloud, DR).

Skills

Retail IT operations experience

POS hardware expertise

Strong troubleshooting skills

Vendor management skills

Leadership abilities

Tools

Windows Servers

Microsoft 365

Networking (LAN/WAN/VPN)

ERP systems (Dynamics NAV/LSBC, SAP)

Cloud platforms (Azure/AWS)

Job description

Overview

Assist the IT Manager in planning and implementing IT strategies to support the company's business goals. Oversee retail IT systems (POS, membership, CRM, ERP integration). Manage infrastructure & IT operations (network, servers, cloud, DR). Supervise IT service desk and ensure SLA compliance. Coordinate vendors, system rollouts, and outlet readiness. Lead and guide IT team, provide escalation support, and ensure compliance.

Responsibilities

• Assist the IT Manager in planning and implementing IT strategies to support the company's business goals.
• Oversee retail IT systems (POS, membership, CRM, ERP integration).
• Manage infrastructure & IT operations (network, servers, cloud, DR).
• Supervise IT service desk and ensure SLA compliance.
• Coordinate vendors, system rollouts, and outlet readiness.
• Lead and guide IT team, provide escalation support, and ensure compliance.

Qualifications

• 3–5 years’ experience in retail IT operations, especially POS support.
• Hands-on with POS hardware, Windows Servers, Microsoft 365, and networking (LAN/WAN/VPN).
• Strong troubleshooting, incident management, and vendor management skills.
• Experience in supporting multi-outlet IT operations.
• Leadership, communication, and problem-solving abilities.

Added Advantage

• Experience with ERP (Dynamics NAV/LSBC, SAP), CRM/e-commerce integration.
• Exposure to cloud platforms (Azure/AWS).
• Project management (PMP/PRINCE2/Agile) or ITIL certification.
• Familiarity with audit & security compliance (SOX, ISO27001).

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