Assistant, IT (Infrastructure)

Lam Soon; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in South East Asia seeks an IT Executive to provide on-site and remote support for end-user devices and maintain IT infrastructure. You will be involved in troubleshooting, diagnostics, and the implementation of infrastructure projects while ensuring optimal operation of servers and network devices.

Benefits

Generous bonus payout

Comprehensive medical & insurance benefits

Monthly free company products

Bursary/Education support for staff and children

Long service awards

Learning & Development

Qualifications

• At least 3 years working in networking or IT infrastructure field.
• Demonstrated ability to work in a team of professional peers and vendors.
• Good analysis and detection skill to identify possible breach attempts.

Responsibilities

• Provide on-site and remote support for end-user devices.
• Monitor servers and network devices to ensure optimal operation.
• Respond to technical support requests via Helpdesk or in-person.

Skills

Communication

Problem Solving

Analytical Skills

Education

Certificate or Diploma in Computer related studies

Tools

Microsoft Office

Network monitoring tools

Job description

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Provide on-site and remote support for end-user devices, including desktops, laptops, printers, scanners, and other IT hardware.

Perform basic hardware diagnostics, troubleshooting, repair, or coordinate with vendors for repair services.

Assist in setup, relocation, and configuration of user workstations, peripherals, and networking devices.

Support and assist in the implementation of infrastructure projects (e.g., hardware upgrades, cabling, equipment relocation).

Assist in server room and network rack maintenance (labeling, tidying, hardware checks).

Respond to IT support tickets promptly and maintain proper records and solutions.

System Monitoring & Maintenance:

Monitor servers, network devices (switches, routers), and IT systems to ensure optimal operation.

• Perform regular health checks and escalate abnormalities to supervisor.

Ensure proper functioning of backup systems and antivirus updates.

IT Inventory & Asset Management

Maintain and update IT inventory list for hardware, software licenses, and network devices.

Prepare and manage handover forms for IT equipment issued to staff.

Assist in tagging, tracking, and organizing IT assets across departments.

Coordinate equipment check-in/check-out and support in audit exercises.

User Support & Helpdesk

Respond to technical support requests from employees via Helpdesk, email, phone, or in-person.

Troubleshoot hardware, OS, and application issues on Windows platforms.

Guide users on basic system usage, file sharing, printing, and network connectivity.

Escalate unresolved issues to senior team members for assistance.

Documentation:

Document IT support activities, issue resolutions, and asset changes.

Prepare and update infrastructure documentation to be aligned with the actual set up.

Ad Hoc Assignment:

To perform other duties as assigned by Management from time to time.

Requirements:

At least a Certificate or Diploma in Computer related studies.

Microsoft and network related certification are added advantage.

At least 3 years working in networking or IT infrastructure field.

Have good records in managing and monitoring infrastructure devices.

Demonstrated ability to work in a team of professional peers and vendors.

Good communication and problem-solving skills.

Good analytical skills to identify issues and bottleneck.

Good analysis and detection skill to identify possible breach attempt into infrastructure.

Hands-on experience in setting up, managing and maintaining Microsoft network.

Able to analyze and identify possible/potential hardware failure from the device logs.

Good team player

Microsoft Office : Excel, Word, PowerPoint knowledge.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following statements best describes your right to work in Malaysia? Which of the following types of qualifications do you have? How many years' experience do you have as an Information Technology Executive? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as an Infrastructure Executive?

Manufacturing, Transport & Logistics 1,001-5,000 employees

Lam Soon is a household name in South East Asia, known for its quality products and strong brand management skills. With strong brands and extensive sales & distribution network, it is recognized as a major Fast Moving Consumer Goods (FMCG) player. From its beginnings, it has grown steadily over the years and today, it has operations in Singapore, Malaysia, Thailand and Vietnam.

Lam Soon Group business activities comprise of plantation/milling, refining of cooking oil to the manufacturing of margarine, specialty fats, soap and detergent and olechemicals. Our products are manufactured to the highest international standards including ISO 9002, ISO 14001, GMP (Good Manufacturing Practice) and HACCP (Hazard Analysis Critical Control Points) awarded to its factories in Malaysia and Thailand. Besides our own brands, Lam Soon also provides contract manufacturing services, especially for soap.

Through its many FMCG brands, Lam Soon has cultivated a brand identity that focuses on such characteristics as integrity, trustworthiness, friendliness and approachability. We are continuously rejuvenating our brand portfolio and introducing new line extensions of the highest quality and attractive packaging design in response to evolving consumer trends.

As part of our commitment to progress and business growth, we would like to invite mature, highly motivated, committed and results-oriented professionals to join us.

Lam Soon is a household name in South East Asia, known for its quality products and strong brand management skills. With strong brands and extensive sales & distribution network, it is recognized as a major Fast Moving Consumer Goods (FMCG) player. From its beginnings, it has grown steadily over the years and today, it has operations in Singapore, Malaysia, Thailand and Vietnam.

Lam Soon Group business activities comprise of plantation/milling, refining of cooking oil to the manufacturing of margarine, specialty fats, soap and detergent and olechemicals. Our products are manufactured to the highest international standards including ISO 9002, ISO 14001, GMP (Good Manufacturing Practice) and HACCP (Hazard Analysis Critical Control Points) awarded to its factories in Malaysia and Thailand. Besides our own brands, Lam Soon also provides contract manufacturing services, especially for soap.

Through its many FMCG brands, Lam Soon has cultivated a brand identity that focuses on such characteristics as integrity, trustworthiness, friendliness and approachability. We are continuously rejuvenating our brand portfolio and introducing new line extensions of the highest quality and attractive packaging design in response to evolving consumer trends.

As part of our commitment to progress and business growth, we would like to invite mature, highly motivated, committed and results-oriented professionals to join us.

Perks and benefits Generous bonus payout Comprehensive medical & insurance benefits Monthly free company products Bursary/Education support for staff and children Staff purchase Long service awards Learning & Development And more to come….

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