Assistant Housekeeping Manager

Moxy Hotels; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Job summary

Moxy Hotels, part of Marriott International, seeks an entry-level management professional to support daily operations in Housekeeping, Laundry, and related areas. You will supervise staff, ensure cleanliness, and help manage the department budget to deliver a positive guest experience.

Ideal candidates have hospitality education and/or experience, with a focus on service excellence and teamwork in a fast-paced hotel environment.

Qualifications

• Experience in housekeeping or related professional area is preferred.
• Knowledge of OSHA regulations and safety standards is desirable.
• Strong guest service mindset and communication skills.

Responsibilities

• Oversee housekeeping operations and budgets to ensure efficiency and cleanliness.
• Coordinate with Front Desk, Engineering, and other departments to maintain guest rooms and public spaces.
• Assist in supervising inspections and inventory, and ensure proper supplies and uniforms are available.
• Address guest concerns and feedback to improve service levels.

Education

High school diploma or GED; 1 year experience

2-year degree in Hotel/Restaurant Management or related major; no work experience required

Job description

Additional Information

Job Number 26130070

Job Category Housekeeping & Laundry

Location Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, PUTRAJAYA, Malaysia VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do‑together attitude.

If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.