ASSISTANT FRONT OFFICE MANAGER

Eagle Ranch Resort; Port Dickson; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading resort in Negeri Sembilan is seeking an Assistant Front Office Manager to supervise front office operations and ensure excellent guest relations. This role involves staff management, budgeting, and driving continuous improvements in service quality. Ideal candidates will have relevant experience in hospitality and a passion for customer satisfaction.

Qualifications

• Experience as an Assistant Front Office Manager or similar role.
• Knowledge of hotel operations and guest services.
• Ability to manage and train staff effectively.

Responsibilities

• Manage staffing needs and supervise front office personnel.
• Ensure guest satisfaction through relationship building.
• Oversee budget and financial planning for the department.

Skills

Inventory management

Sales experience

Job description

Manage day-to-day staffing needs, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to improve team member performance.

Educate and train team members in compliance with federal, state, and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

Ensure your team is properly trained on systems, security, service, and quality standards.

Oversee the Front Office Department and directly supervise all front office personnel, ensuring the proper completion of all front office duties and achieving maximum potential in occupancy, average rate, promotion, guest relations, and professional service.

Ensure guests are greeted upon arrival, engage with guests, respond appropriately to complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.

Conduct routine inspections of the front office and public areas, taking immediate action to correct deficiencies.

Assist in preparing the annual departmental operating budget and financial plans. Monitor the budget and control labor costs and expenses, focusing on rate strategy, building initiatives, and inventory management.

Oversee night audit functions and the preparation of daily reports.

Prepare and compile weekly OTA statistics and production reports, including revenue, room nights, percentages, weekly and weekend comparisons, cancellations, and no-shows.

Assist in developing increased online hotel sales and implementing online marketing plans.

Ensure occupancy and average room rates meet the targets set in the Business Plan.

Perform other duties as assigned.

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Your application will include the following questions:

• Do you have experience with inventory management?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Assistant Front Office Manager?
• Do you have experience in a sales role?

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