Assistant Front Office Manager

Wings by Croske Resort Langkawi; Kuah; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to oversee front office operations and ensure exceptional guest experiences. In this pivotal role, you will support the Front Office Manager in managing staff performance, maintaining service standards, and driving guest loyalty. Your leadership will be crucial in coordinating with various departments and optimizing occupancy and revenue. If you are passionate about guest service and team development, this opportunity offers a chance to thrive in a dynamic environment that values excellence and innovation.

Qualifications

• 5 to 6 years of front office experience, preferably in a Duty Manager or assistant manager role.
• Strong knowledge of front office systems and excellent leadership skills.

Responsibilities

• Supervise daily front office operations, ensuring smooth workflow and high service standards.
• Handle guest complaints and requests promptly and professionally.

Skills

Leadership

Communication

Problem-solving

Guest service

Front office systems

Education

Diploma in Hospitality Management

Degree in Hospitality Management

Job description

Position: Assistant Front Office Manager

Department: Front Office / Rooms Division

Reports to: Front Office Manager / Rooms Division Manager

Summary of Role:

The Assistant Front Office Manager assists in overseeing all front office operations, ensuring smooth check-in/check-out, guest satisfaction, and efficient coordination among the front desk, concierge, bell desk, and reservations. This role supports the Front Office Manager in managing staff performance, maintaining service standards, and driving guest loyalty, while also handling guest issues, coordinating with other departments, and ensuring financial and operational targets are met.

Key Responsibilities:

Supervise daily front office operations, ensuring smooth workflow and high service standards

Assist in scheduling, training, and evaluating front office staff (including reception, concierge, bell desk)

Ensure guest complaints and requests are handled promptly and professionally, applying guest recovery practices

Monitor room availability, reservations, and room blocks to optimize occupancy and revenue

Support the implementation of upselling programs at the front desk

Ensure compliance with hotel policies, safety procedures, and brand standards

Work closely with housekeeping, engineering, and other departments to deliver seamless guest experiences

Review daily reports, audit summaries, and financial transactions to ensure accuracy

Assist in staff motivation, coaching, and professional development

Act as Manager on Duty (MOD) and Head of Department when required

Qualifications:

Diploma or degree in Hospitality Management or related field

5 to 6 years of front office experience, preferably in a Duty Manager or assistant manager role

Strong knowledge of front office systems

Excellent leadership, communication, and problem-solving skills

Ability to work flexible shifts, including weekends and holidays

Passion for guest service and team development

How to Apply:

Please send your resume and a cover letter detailing your experience and why you’re the perfect fit for this role to [e-mail]

Join Wings by Croske Resort Langkawi and be a part of a team that values excellence, innovation, and a commitment to delivering exceptional guest experiences.