Assistant Front Office Manager

Hyatt Hotels Corporation; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an Assistant Front Office Manager to ensure the efficient operation of the Front Office Department. This role is pivotal in delivering exceptional guest experiences while adhering to corporate strategies and brand standards. Ideal candidates will possess a degree in Hospitality or Tourism, coupled with at least two years of managerial experience. Strong problem-solving and interpersonal skills are essential, as is fluency in English. Join a dynamic team where your contributions will help shape memorable stays for guests.

Qualifications

• Minimum 2 years experience as Assistant Manager in hospitality.
• Strong competency in Microsoft Office and Opera systems.

Responsibilities

• Manage Front Office operations ensuring smooth running of the department.
• Deliver brand promise while meeting employee and guest expectations.

Skills

Problem Solving

Administrative Skills

Interpersonal Skills

Fluency in English

Education

University Degree in Hospitality

Diploma in Tourism Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Opera

Job description

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Job Responsibilities

1. You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
2. The Assistant Front Office Manager is responsible for delivering the brand promise by managing the Front Office operations for the hotel, ensuring the smooth and efficient running of all operational aspects of the Front Office Department.

Qualifications

1. Ideally with a university degree or diploma in Hospitality or Tourism management.
2. Minimum 2 years work experience as Assistant Manager.
3. Good problem solving, administrative and interpersonal skills are a must.
4. Fluency in spoken and written English required.
5. Strong interpersonal skills, good problem solving and administrative skills, and high competency in Microsoft Word, Excel, and PowerPoint systems.
6. Working experience with Opera is a must.

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