Assistant Front Office Manager

Weil Hotel; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

Ein aufstrebendes, lokal verwurzeltes Hotel sucht einen Assistant Front Office Manager, der für die Überwachung der täglichen Abläufe am Empfang verantwortlich ist. Diese Rolle erfordert umfangreiche Erfahrung in der Gastronomie, insbesondere im Front Office-Bereich, sowie hervorragende Kommunikations- und Führungsfähigkeiten. Das Hotel bietet eine respektvolle und dynamische Arbeitsumgebung mit attraktiven Vergütungen und Vorteilen. Werden Sie Teil eines innovativen Teams, das sich der Schaffung unvergesslicher Erlebnisse für die Gäste verschrieben hat und tragen Sie dazu bei, die Standards in der Branche zu erhöhen.

Benefits

Medizinische und Versicherungsdeckung

Lern- und Entwicklungsmöglichkeiten

Qualifications

• Mindestens 10 Jahre Erfahrung in der Gastronomie im Front Office.
• Hervorragende Kommunikations- und Führungsfähigkeiten.

Responsibilities

• Überwachung der täglichen Front-Desk-Operationen und Verwaltung des Personals.
• Sicherstellung eines außergewöhnlichen Gästeservice und Lösung von Gästebeschwerden.

Skills

Kommunikationsfähigkeiten

Führungskompetenz

Teamarbeit

Kundenservice

Diskretion

Education

Diplom/Erweiterte Diplom/Degree in Hotel- und Tourismusmanagement

Tools

OPERA

Job description

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As an Assistant Front Office Manager, overseeing daily front desk operations, managing staff, and ensuring an exceptional guest service experience. Areas of responsibility include Concierge, Telephone Operators, Guest Services/Front Desk, and Concept Floor. To handle administrative tasks, assist with check-in/check-out procedures, resolve guest issues, and contribute to the overall smooth functioning of the Front Office Department. Always strive to continually improve guest and staff satisfaction to meet hotel expectations.

Qualifications & Experience

• Possess at least a Diploma/Advanced Diploma/Degree in Hotel and Tourism Management.
• At least 10 years' experience in the Hospitality industry in the Front Office Department and Room Division.
• Excellent communication and leadership skills.
• Strong work ethics with a high level of discretion.
• Goal-oriented with the ability to work in a team environment.
• Knowledge of OPERA is an advantage.
• Medical and insurance coverage.
• Opportunities for learning and development.

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• Which statement best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• What qualifications do you have?
• Do you have customer service experience?
• How many years of experience do you have as an Assistant Front Office Manager?
• How many years of hotel management experience do you have?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?

About WEIL Hotel

WEIL Hotel is an emerging home-grown hospitality brand comprising 313 contemporary and stylish rooms, 3 signature dining outlets, a picturesque view from our rooftop infinity pool, extensive facilities, and adjoining the Ipoh Parade Shopping Center, creating a unique destination for business, leisure, and pleasure.

Driven by the desire to provide a unique experience for today's traveler, we are passionate about creating a respectful and vibrant work environment with attractive remuneration and competitive benefits.

We invite experienced and talented local professionals to a career opportunity in Ipoh to fulfill the aspirations of a rapidly developing city. We welcome individuals from outside Ipoh who wish to return to their hometown and those seeking to apply their expertise to raise standards.

Weil Hotel offers a conducive, respectful, and vibrant work environment with attractive remuneration and benefits. Join us to be part of our growth and success.

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