Assistant Front Office Manager

Overview:
We are seeking a dynamic and guest-focused professional to lead our Front Office operations. This role is responsible for ensuring an exceptional guest experience while managing daily operations, scheduling, training, and team leadership. The ideal candidate will set high service standards and provide support to the front office team, creating a seamless and welcoming experience for all guests.

Key Responsibilities:

1. Lead, mentor, and motivate the front office team to deliver outstanding and personalized guest experiences.
2. Clearly communicate objectives and strategies to align the team with operational goals.
3. Oversee the organization and execution of front office functions, ensuring smooth and efficient daily operations.
4. Provide on-the-floor support to staff and assist with guest interactions as needed.
5. Manage scheduling, labor costs, and procurement of necessary supplies while adhering to budget guidelines.
6. Implement and oversee employee engagement and recognition programs to maintain a motivated workforce.
7. Address employee performance, providing coaching, feedback, and disciplinary action as necessary while following proper documentation procedures.
8. Handle coverage for call-offs or tardiness, including night audit shifts, when necessary.
9. Train and monitor team members to uphold exceptional service standards and exceed guest expectations.
10. Ensure the property meets or surpasses the service levels required by luxury hospitality standards.
11. Oversee inventory and operational costs, maintaining efficiency in line with financial goals.
12. Undertake additional projects and responsibilities as assigned.

Qualifications & Experience:

1. Minimum of 3 years of experience in Front Office operations within a luxury hotel, including at least 2 years in a supervisory role or 1 year as a Front Office Manager.
2. Proven ability to manage a team of 15+ employees.
3. Hands-on experience with Forbes Audit standards is essential.
4. A degree in Hospitality Management or a related field is preferred.
5. Strong interpersonal skills with the ability to handle challenging situations with professionalism and integrity.
6. Excellent verbal communication skills and a guest-centric approach.
7. Advanced proficiency in Opera Property Management System and solid experience with Microsoft Office Suite.
8. Flexibility to work evenings, weekends, and holidays as required by the business.

If you are a passionate hospitality professional with a keen eye for detail and a commitment to excellence, we encourage you to apply and be part of our exceptional team.