Assistant F&B Manager

Renaissance Hotels; Kuala Lumpur; On-site; MYR 100,000 - 145,000; Full time

Job summary

Marriott International in Kuala Lumpur seeks an experienced manager to lead food and beverage/culinary operations, ensuring guest and employee satisfaction while meeting financial targets. The role emphasizes motivating teams, maintaining service standards, and delivering exceptional hospitality.

The ideal candidate will oversee daily operations, coach staff, and respond promptly to concerns, driving continuous improvement in a lively hotel environment that upholds the brand's service culture.

Qualifications

• High school diploma or GED with relevant experience in food and beverage, culinary, or related professional area.
• A 2-year degree in Food Service Management or related field with 1 year of related experience is preferred.

Responsibilities

• Assists in food and beverage operations to maintain quality and guest satisfaction.
• Creates and nurtures a property environment that motivates, empowers, and collaborates with the team.
• Provides excellent customer service to guests and internal staff.
• Responds quickly to guest or staff concerns and follows up to ensure resolution.
• Keeps service standards aligned with brand culture and operational goals.

Education

High school diploma or GED

2-year degree in Food Service Management / Hotel and Restaurant Management / Hospitality / Business Administration

Job description

Additional Information

Job Number 26112116

Job Category Food and Beverage & Culinary

Location Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities As Assigned

• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.