Assistant Executive, Content Regulation

Malaysian Communication and Multimedia Commission (MCMC); Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading statutory body in Malaysia seeks an administrative support professional for the Content Regulation Department. The successful candidate will handle documentation, manage calendars, and ensure compliance across various operations. Ideal candidates will possess a diploma and have relevant experience in telecommunications, with a knack for communication and problem-solving.

Benefits

Annual leave

Medical benefits

SOCSO

Personal accident coverage

Qualifications

• 2-3 years relevant experience in telecommunications preferred.
• Proficiency in English and Bahasa Melayu is required.
• Knowledge of online content management and legal frameworks is essential.

Responsibilities

• Manage documentation and case tracking in the Content Regulation Department.
• Schedule appointments and coordinate meetings for department heads.
• Respond to public inquiries tactfully, especially on sensitive issues.

Skills

Case Management Systems

Content Moderation

Digital Platforms

Records Management

Communication Drafting

Data Entry

Meeting Coordination

Problem-solving

Interpersonal Skills

Attention to Detail

Education

Minimum Diploma in Communication, Office Management, or related field

Tools

Microsoft Office

Job description

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Responsible for providing comprehensive administrative and operational support to the Content Regulation Department (CRD), particularly in documentation, case tracking, record management, and coordination of broadcasting-related matters, ensuring smooth departmental functions, efficient case handling, regulatory compliance, and effective support across the CRD workforce.

Job Responsibilities

1. Support department operations by handling documentation, tracking, and recordkeeping related to new media cases and content governance.
2. Manage the Director's and unit heads’ calendars, schedule appointments, and coordinate meetings efficiently.
3. Respond to public inquiries and FAQs professionally, tactfully, and discreetly, especially on sensitive issues.
4. Provide accurate information about department programs and policies; address inquiries and resolve issues or complaints.
5. Monitor and track ongoing assignments, follow up with Unit Heads, and ensure deadlines are met.
6. Review documents, highlight irregularities, and alert Management for urgent matters; work closely with departments for operational efficiency and communication.
7. Organize meetings, prepare materials, and take minutes for records and follow-up.
8. Coordinate with all CRD units and relevant departments for clear communication and streamlined operations.
9. Maintain confidential filing systems for physical and digital documents, ensuring easy retrieval and compliance.

Qualifications

• Minimum Diploma in Communication, Office Management, Computer Science, IT, or related field from a recognized university with CGPA 3.00+
• 2-3 years relevant experience in telecommunications, with knowledge of online content management and broadcasting, and understanding of legal/regulatory frameworks.
• Proficiency in English, Bahasa Melayu, and Mandarin is an advantage.
• Skills in Case Management Systems, Content Moderation, Digital Platforms, Records Management, Communication Drafting, Data Entry, Meeting Coordination, Document Control, Research, Time Management, Confidentiality, Microsoft Office, Legal/Regulatory Knowledge, Enforcement & Compliance, Independence, Problem-solving, Communication, Interpersonal Skills, Multitasking, Discretion, Attention to Detail, Reliability, Adaptability, Initiative, and Teamwork.

Additional Information

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The Malaysian Communications and Multimedia Commission (MCMC) is a statutory body regulating the communications and multimedia industry in Malaysia, including telecommunications, broadcasting, postal services, and digital signatures.

Perks include annual leave, medical benefits, SOCSO, and personal accident coverage.

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