Assistant eCommerce Manager

Mykey Global; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property management and hospitality company in Kuala Lumpur seeks an eCommerce Executive to drive their e-commerce strategy. You will manage website performance, implement digital marketing solutions, and enhance customer satisfaction. This role is ideal for someone with a passion for e-commerce and data-driven decision making, seeking to make a significant impact in a fast-growing company.

Qualifications

• Experience in developing and executing e-commerce strategies.
• Understanding of market trends and customer needs.
• Familiarity with various digital marketing channels.

Responsibilities

• Formulate comprehensive e-commerce strategies.
• Oversee website management and improve traffic.
• Collaborate on digital marketing campaigns and analyze performance.

Skills

Digital Marketing

Data Analytics

SEO

Customer Experience

Education

Bachelor's Degree in Marketing or related field

Tools

A/B Testing Tools

Data Analytics Tools

Job description

Formulate and execute a comprehensive e-commerce strategy aligned with overall business objectives.

Identify market trends, competitor activities, and guests’ preferences to optimize the online travel agent experience.

Website Management:

Oversee the development and maintenance of the e-commerce website, ensuring user-friendly navigation, mobile responsiveness, and optimal performance.

Implement strategies to improve website traffic, customer engagement, and conversion rates.

Digital Marketing:

Collaborate with the marketing team to develop and execute digital marketing campaigns, including SEO, SEM, email marketing, and social media.

Analyse marketing performance metrics and adjust strategies to maximize ROI.

Utilize data analytics tools to derive actionable insights, monitor key performance indicators, and make data-driven decisions.

Implement A/B testing to optimize website elements and marketing strategies.

Customer Experience and Satisfaction:

Focus on enhancing the overall customer experience from browsing to post-purchase satisfaction.

Implement customer feedback mechanisms and ensure prompt resolution of customer issues.

Cross-functional Collaboration:

Collaborate with front office, finance, sales, and reservation teams to ensure seamless end-to-end e-commerce operations.

Lead and motivate a high-performing e-commerce team, fostering a collaborative and innovative work environment.

Revenue Growth and Budget Management:

Set and achieve e-commerce revenue targets while managing the e-commerce budget effectively.

Identify new revenue streams, partnerships, and business opportunities.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following statements best describes your right to work in Malaysia? How many years' experience do you have as an eCommerce Assistant? Which of the following types of qualifications do you have? How many years' experience do you have as an eCommerce Executive? How many years' experience do you have as an eCommerce Manager?

Hotel & Accommodation Services 51-100 employees

Mykey Global is a fast-growing property management company and hospitality operator who is committed to provide warm, comfortable and luxurious accommodation experience to our property occupants.

Simultaneously, we help our property investors to achieve higher rental yield than the market rate. We bridge the gap between property owners and hospitality guest by utilizing technologies and the huge network real estate partners from all around the world. Through our 5 branding value system i.e. Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity.

Mykey Global is a fast-growing property management company and hospitality operator who is committed to provide warm, comfortable and luxurious accommodation experience to our property occupants.

Simultaneously, we help our property investors to achieve higher rental yield than the market rate. We bridge the gap between property owners and hospitality guest by utilizing technologies and the huge network real estate partners from all around the world. Through our 5 branding value system i.e. Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity.

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What can I earn as an eCommerce Assistant