Assistant Customer Service Administrator at Fitness Centre

Level Up Fitness Sdn Bhd; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fitness center in Kuching is seeking an Assistant Customer Service Administrator. In this role, you'll manage memberships, assist members, and maintain gym operations. The ideal candidate is cheerful, organized, and has excellent communication skills. Join a supportive team dedicated to health and wellness!

Benefits

Fun and supportive work environment

Experience in the fitness industry

Opportunity for personal interaction with members

Qualifications

• Fluency in English, other languages are a plus.
• At least 1 year of customer service or administrative experience.

Responsibilities

• Manage membership sign-ups and cancellations.
• Handle front desk operations and member inquiries.
• Collect payments and manage stock inventory.
• Maintain a positive environment and oversee gym rules.
• Assist members and maintain cleanliness of the gym.

Skills

Excellent communication skills

Customer service experience

Basic computer skills

Detail-oriented

Team player

Education

Diploma or Degree in Hospitality/Tourism/Hotel Management or related field

Job description

Assistant Customer Service Administrator at Fitness Centre

Level Up Your Career! Join Our Energetic Team as an Assistant Customer Service Administrator for Gym Operations!

Are you a bright, enthusiastic individual with a passion for fitness and delivering exceptional customer service? Do you thrive in a dynamic environment and enjoy making a positive impact on people e2€™s day? Level Up Fitness in Kota Kinabalu, Sabah is looking for YOU!

We are seeking a friendly and organized Assistant Customer Service Administrator to play a vital role in the smooth and efficient operation of our vibrant gym. You e2€™ll be the welcoming face and helpful hand that our members rely on, ensuring a positive and supportive atmosphere.

What You e2€™ll Be Doing:

1. Membership Management: Seamlessly sign up new members, process cancellations, and clearly explain our membership options and terms.
2. Front Desk Operations: Warmly greet members and guests, manage entry access (ensuring only authorized individuals enter), and handle inquiries efficiently.
3. Payment & Stock Handling: Accurately collect and record payments, and manage stock inventory with precision.
4. Maintaining a Safe & Respectful Environment: Investigate and report any rule infringements, ensuring a positive experience for all. You e2€™ll also monitor camera recordings to uphold gym guidelines.
5. Exceptional Member Support: Proactively assist members with their enquiries, address complaints with empathy, and fulfil their requests effectively.
6. Communication Champion: Keep our members informed about gym updates and membership matters through our SMS, WhatsApp and email system.
7. Facility Care: Take pride in maintaining the cleanliness and tidiness of the gym and office areas daily.
8. Equipment Monitoring: Regularly inspect equipment to ensure it e2€™s functioning correctly and report any maintenance needs.
9. Team Collaboration: Work effectively within the team, escalating complex issues to your supervisor after initial attempts at resolution.
10. Contributing to a Positive Vibe: Your friendly demeanor and proactive approach will directly contribute to a fantastic experience for our members and guests.

What You e2€™ll Bring to the Team:

• A Sparkling Personality: You e2€™re naturally cheerful, outgoing, and possess a genuine smile that lights up the room!
• Excellent Communication Skills: You are articulate and confident in conversing fluently in English. Proficiency in other languages is a definite plus!
• Flexibility: You e2€™re comfortable working in shifts, including weekday evenings until 10:00PM, Weekends, and Public Holidays, to meet the needs of our members.
• Basic Computer Skills: You e2€™re proficient in using basic functions of Microsoft Excel.
• A Keen Eye for Detail: You e2€™re organized and meticulous in your administrative tasks.
• A Proactive Attitude: You e2€™re able to identify and address potential issues before they escalate.
• A Team Player Mentality: You thrive in a collaborative environment and are always ready to support your colleagues.

Bonus Points If You Have:

• A Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management, or a related field.
• At least 1 year of working experience in a similar customer service or administrative role (fresh graduates with the right attitude are also encouraged to apply!).
• A genuine interest in health and fitness.

Why Join Level Up Fitness?

• Be part of a dynamic and energetic team that e2€™s passionate about health and well-being.
• Enjoy a fun and supportive work environment.
• Gain valuable experience in the fitness industry.
• Opportunity to interact with a diverse and engaging member base.
• Contribute directly to creating a positive and welcoming atmosphere for our community.

Ready to Level Up Your Career?

If you e2€™re a motivated and enthusiastic individual who fits this description, we e2€™d love to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience and why you e2€™re the perfect fit for Level Up Fitness.

Application and Insights

Salary match; Number of applicants; Skills match

Your application will include the following questions:

• What e2€™s your expected monthly basic salary?
• Which of the following Microsoft Office products are you experienced with?
• How many years\' experience do you have as a customer service administrator?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• Which of the following statements best describes your right to work in Malaysia?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?

Founded in 2009 in Kuching, Sarawak, Level Up Fitness has been at the forefront of the fitness revolution, setting benchmarks in quality, affordability, and service. As the pioneering premium, full-service fitness facility in Kuching, we have consistently delivered on our promise of top-notch equipment, luxurious relaxation amenities, and dynamic group exercise classes led by elite instructors.

In 2013, we expanded our horizons with the introduction of Level Up Fitness Xpress, Malaysia e2€™s first 24-hour low-cost gym. Built on the principles of cleanliness, convenience, and affordability, it resonated with fitness enthusiasts, leading to its rapid expansion both within and outside Kuching.

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What can I earn as a Customer Service Administrator