Assistant Customer Service Administrator at Fitness Centre

Assistant Customer Service Administrator at Fitness Centre

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Level Up Your Career! Join Our Energetic Team as an Assistant Customer Service Administrator for Gym Operations!

Are you a bright, enthusiastic individual with a passion for fitness and delivering exceptional customer service? Do you thrive in a dynamic environment and enjoy making a positive impact on people's day? If so, Level Up Fitness in Tebrau, Johor Bahru is looking for YOU!

We're seeking a friendly and organized Assistant Customer Service Administrator professional to play a vital role in the smooth and efficient operation of our vibrant gym. You'll be the welcoming face and helpful hand that our members rely on, ensuring a positive and supportive atmosphere.

What You'll Be Doing:

As a key member of our team, you'll be responsible for a diverse range of tasks, including:

Membership Management: Seamlessly sign up new members, process cancellations, and clearly explain our membership options and terms.

Front Desk Operations: Warmly greet members and guests, manage entry access (ensuring only authorized individuals enter), and handle inquiries efficiently.

Payment & Stock Handling: Accurately collect and record payments, and manage stock inventory with precision.

Maintaining a Safe & Respectful Environment: Investigate and report any rule infringements, ensuring a positive experience for all. You'll also monitor camera recordings to uphold gym guidelines.

Exceptional Member Support: Proactively assist members with their enquiries, address complaints with empathy, and fulfil their requests effectively.

Communication Champion: Keep our members informed about gym updates and membership matters through our SMS, WhatsApp and email system.

Facility Care: Take pride in maintaining the cleanliness and tidiness of the gym and office areas daily.

Equipment Monitoring: Regularly inspect equipment to ensure it's functioning correctly and report any maintenance needs.

Team Collaboration: Work effectively within the team, escalating complex issues to your supervisor after initial attempts at resolution.

Contributing to a Positive Vibe: Your friendly demeanor and proactive approach will directly contribute to a fantastic experience for our members and guests.

What You'll Bring to the Team:

A Sparkling Personality: You're naturally cheerful, outgoing, and possess a genuine smile that lights up the room!

Excellent Communication Skills: You are articulate and confident in conversing fluently in English. Proficiency in other languages is a definite plus!

Flexibility: You're comfortable working in shifts, including weekday evenings until 10:00PM, Weekends, and Public Holidays, to meet the needs of our members.

Basic Computer Skills: You're proficient in using basic functions of Microsoft Excel.

A Keen Eye for Detail: You're organized and meticulous in your administrative tasks.

A Proactive Attitude: You're able to identify and address potential issues before they escalate.

A Team Player Mentality: You thrive in a collaborative environment and are always ready to support your colleagues.

Bonus Points If You Have:

A Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management, or a related field.

At least 1 year of working experience in a similar customer service or administrative role (fresh graduates with the right attitude are also encouraged to apply!).

A genuine interest in health and fitness.

Why Join Level Up Fitness?

Be part of a dynamic and energetic team that's passionate about health and well-being.

Enjoy a fun and supportive work environment.

Gain valuable experience in the fitness industry.

Opportunity to interact with a diverse and engaging member base.

Contribute directly to creating a positive and welcoming atmosphere for our community.

Ready to Level Up Your Career?

If you're a motivated and enthusiastic individual who fits this description, we'd love to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience and why you're the perfect fit for Level Up Fitness.

How do your skills match this job?

How do your skills match this job?

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as a customer service administrator? Which of the following languages are you fluent in? How much notice are you required to give your current employer? Which of the following statements best describes your right to work in Malaysia? How would you rate your English language skills? Are you willing to undergo a pre-employment background check?

Level Up Fitness Sdn Bhd: Making Lives Better Since 2009

Vision: Making Lives Better Through Fitness

Mission: To be the most reliable fitness brand name in Malaysia with the widest 24-hour gym and equipment distribution network.

Founded in 2009 in Kuching, Sarawak, Level Up Fitness has been at the forefront of the fitness revolution, setting benchmarks in quality, affordability, and service. As the pioneering premium, full-service fitness facility in Kuching, we have consistently delivered on our promise of top-notch equipment, luxurious relaxation amenities, and dynamic group exercise classes led by elite instructors.

In 2013, we expanded our horizons with the introduction of Level Up Fitness Xpress, Malaysia's first 24-hour low-cost gym. Built on the principles of cleanliness, convenience, and affordability, it resonated with fitness enthusiasts, leading to its rapid expansion both within and outside Kuching.

Our commitment to innovation led to the birth of Level Up Gym Design Sdn Bhd in 2016. This dedicated subsidiary offers tailored gym design, equipment sales, and rental solutions to corporates, hotels, and condominiums.

Today, with 17 outlets spanning the nation in in Sarawak, Sabah, Terengganu and Johor, Level Up Fitness is not only the largest homegrown fitness chain in Malaysia but also the only Sarawakian fitness brand marking its presence in Peninsular Malaysia.

Level Up Fitness Sdn Bhd: Making Lives Better Since 2009

Vision: Making Lives Better Through Fitness

Mission: To be the most reliable fitness brand name in Malaysia with the widest 24-hour gym and equipment distribution network.

Founded in 2009 in Kuching, Sarawak, Level Up Fitness has been at the forefront of the fitness revolution, setting benchmarks in quality, affordability, and service. As the pioneering premium, full-service fitness facility in Kuching, we have consistently delivered on our promise of top-notch equipment, luxurious relaxation amenities, and dynamic group exercise classes led by elite instructors.

In 2013, we expanded our horizons with the introduction of Level Up Fitness Xpress, Malaysia's first 24-hour low-cost gym. Built on the principles of cleanliness, convenience, and affordability, it resonated with fitness enthusiasts, leading to its rapid expansion both within and outside Kuching.

Our commitment to innovation led to the birth of Level Up Gym Design Sdn Bhd in 2016. This dedicated subsidiary offers tailored gym design, equipment sales, and rental solutions to corporates, hotels, and condominiums.

Today, with 17 outlets spanning the nation in in Sarawak, Sabah, Terengganu and Johor, Level Up Fitness is not only the largest homegrown fitness chain in Malaysia but also the only Sarawakian fitness brand marking its presence in Peninsular Malaysia.

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What can I earn as a Customer Service Administrator