Assistant Customer Service (1-year Contract)

Bactiguard; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

Bactiguard is seeking a proactive Assistant Customer Service on a 1-year contract to support customer service operations. Responsibilities include managing inquiries, processing orders, and collaborating with the sales team, enhancing your experience in the medical device field. Join us to contribute to our mission of saving lives with innovative healthcare solutions.

Qualifications

• Minimum 1 year of working experience in customer service or administrative support.
• Able to work independently and in a team.
• Experience in medical device or regulated industries is an advantage.

Responsibilities

• Attend to customer inquiries and ensure timely responses.
• Assist in preparing quotations and processing incoming orders.
• Coordinate with sales team for accurate order fulfillment.

Skills

Communication

Coordination

Basic Microsoft Office

Job description

Add expected salary to your profile for insights

We are currently looking for a proactive and detail-oriented individual to join our team as an Assistant Customer Service on a 1-year contract. This role is essential in supporting customer service operations and ensuring smooth order processing and communication with internal teams and external customers.

Key Responsibilities

• Attend to customer inquiries and ensure timely responses
• Assist in preparing quotations and processing incoming orders
• Coordinate closely with the sales team to ensure accurate order fulfilment
• Support daily generation of incoming and invoiced order reports
• Assist in year-end stock counts and GDPMD audit preparations
• Handle VMS logistics coordination
• Support tasks related to KKM e-Perolehan system

Requirements

• Minimum 1 year of working experience in a customer service or administrative support role
• Good communication and coordination skills
• Basic knowledge of Microsoft Office (Excel, Word)
• Experience in medical device, healthcare, or regulated industries is an advantage
• Able to work both independently and as part of a team
• Willing to work on a 1-year contract basis

Unlock job insights

• Salary match
• Number of applicants
• Skills match

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service assistant?
• Which of the following Microsoft Office products are you experienced with?
• Do you have customer service experience?

Bactiguard (South East Asia) Sdn. Bhd. is a Swedish medical device company with a mission to save lives. To achieve this mission, we develop and supply infection prevention solutions which reduce the risk of healthcare associated infections and the use of antibiotics. In this way, we save significant costs for healthcare and society at large.

Join us and be part of a company that innovates and provides patented technological solutions across the healthcare industry. We are a growing company, established in providing medical device solutions with a Mission to Save Lives, serving hospitals, pharmacies, clinics, and patients.

What can I earn as a Customer Service Assistant?