Assistant cum Customer Support Manager

Dream Inn Hospitality Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A fast-growing vacation home rental company in Kuala Lumpur seeks an Assistant cum Customer Service Manager. This full-time role involves guest communications, housekeeping coordination, and administrative support. Fresh graduates and interns are encouraged to apply, with full training provided to develop skills in hospitality and property management. Join a dynamic team dedicated to enhancing guest experiences.

Benefits

KPI-based bonus up to RM1,000/month

Full training provided

Career growth opportunities

Friendly working environment

Qualifications

• Fluent in Chinese (Mandarin/Cantonese), English, and Bahasa Melayu.
• Good communication and basic computer skills.
• Positive attitude and willingness to learn.

Responsibilities

• Respond to guest inquiries and ensure satisfaction.
• Coordinate with housekeeping and manage property maintenance.
• Update property listings and monitor occupancy rates.

Skills

Communication

Organization

Customer Service

Tools

Google Workspace

Microsoft Office

Job description

Assistant cum Customer Service Manager (Full-Time)

Company Overview:

We are a fast-growing vacation home rental company based in Kuala Lumpur, specializing in managing high-performing Airbnb properties. Our team is young, dynamic, and passionate about delivering top-tier guest experiences while building a reputable hospitality brand. We are now expanding and seeking dedicated individuals who want to grow their careers in hospitality and property management.

Job Location:

Working Hours:

Monday to Friday

10:00 AM – 7:00 PM (1-hour lunch break from 1:00 PM – 2:00 PM)

Salary & Benefits:

RM2,500 - RM2,700/month (inclusive of EPF, SOCSO & EIS contributions)

KPI-based bonus up to RM1,000/month

Full training provided (no certificates or prior experience required)

Career growth opportunities within the company

Friendly and supportive working environment

Job Responsibilities:

As an Assistant cum Customer Service Manager, you will play a key role in the daily operations of our vacation home properties. Your main responsibilities include:

Guest Communications & Operations

Respond to guest inquiries promptly and professionally (mainly through WhatsApp, OTA platforms, and email)

Coordinate smooth check-in/check-out processes

Ensure a high standard of guest satisfaction and experience

Provide flexible support for urgent guest issues outside office hours when available (only when free; personal time is respected)

Housekeeping & Maintenance Coordination

Liaise with housekeeping teams for daily cleaning schedules

Report and follow up on any property maintenance issues

Listing & Reservation Management

Update property listings (pricing, descriptions, availability) on various platforms (e.g., Airbnb, Agoda, Booking.com)

Monitor and optimize pricing and occupancy rates

Administrative Support

Assist with basic administrative tasks such as drafting proposals, emails, and scheduling meetings

Conduct simple online research to support marketing or business development

Use Google Workspace and Microsoft Office tools to manage files, calendars, and documents

Requirements:

Able to speak Chinese (Mandarin/Cantonese), English, and Bahasa Melayu fluently

Must be based in Kuala Lumpur and able to work on-site full-time

Own a personal laptop

Good communication and basic computer skills

Responsible, organized, and eager to learn

Willing to reply to guest messages flexibly outside office hours when available

Ideal Candidate Profile:

Fresh graduates and interns are strongly encouraged to apply

No previous hospitality experience required — we will train you

Positive attitude and strong willingness to grow within the company

Able to work independently while being a team player

Why Join Us?

Learn hands-on skills in hospitality, customer service, and property management

Be part of a fast-growing, energetic team

Opportunity for internal promotion as we expand operations

You will be respected, supported, and treated as part of the company’s long-term journey

How to Apply:

Click "Apply Now" or send your resume via direct message. Shortlisted candidates will be contacted for an interview at our Mont Kiara office. We look forward to meeting enthusiastic individuals ready to grow with us!

Unlock job insights

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Support Manager? Which of the following languages are you fluent in? How would you rate your Bahasa Malaysia language skills? How would you rate your English language skills? How much notice are you required to give your current employer? Which of the following Microsoft Office products are you experienced with?

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