Assistant Communications Manager

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 45,000 - 55,000; Full time

Job summary

A leading luxury hotel chain in Kuala Lumpur is seeking an Assistant Communications Manager to support the Director of Communications in digital marketing efforts. The role requires creating and maintaining effective communication strategies, managing the hotel's digital presence, and analyzing campaign effectiveness. Candidates should have at least 3 years of social media marketing experience and demonstrate innovative thinking. This position offers extensive learning opportunities and a commitment to colleague wellness.

Benefits

Learning and development programs

Complimentary hotel stays

Health and wellness benefits

EPF contributions

Public holiday entitlement

Engagement activities

Qualifications

• Minimum 3 years of social media marketing experience in relevant fields.
• Ability to create coordinated marketing campaigns.
• Strong analytical skills to interpret data.

Responsibilities

• Implement the Hotel’s communication strategy across all media.
• Develop key messages and maintain consistency in communications.
• Design and implement the Hotel’s digital strategy.

Skills

Social media marketing experience

Campaign coordination

Critical thinking

Analytical skills

Marketing tools familiarity

Design and photography understanding

Expert in social media platforms

Job description

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Marketing Communications Department in Kuala Lumpur, the Assistant Communications Manager is responsible to assist the Director of Communications in all matters relating to digital marketing to achieve a maximum level of publicity and digital exposure for the hotel in its efforts to be recognized as the premier luxury hotel in Malaysia. The Assistant Communications Manager reports to the Communications Manager / Director of Communications.

Role and responsibilities

• Work with Director of Communications to implement the Hotel’s communication strategy across the entire spectrum of communication disciplines
• Develop key messages, lead on creating and maintaining appropriate and consistent language and terminology across all media
• Carry out horizon scanning and monitoring to inform future opportunities to develop the Hotel’s communication goals in the digital aspect
• Design and implement the Hotel’s digital strategy across the organization
• Proactively plan creative, compelling and targeted digital communications activity and campaigns
• Managing the Hotel’s website, including copywriting and editing, with liaison with the Group’s eCommerce team
• Staying informed of upcoming trends and developments within the field of digital communications and reporting to colleagues

Requirements

• Minimum 3 years social media marketing experience in digital or media agency, or corporate marketing or related field
• Experience creating coordinated campaigns that utilize a wide variety of media while delivering results
• Critical thinking, or the ability to analyze situations or statements and determine their validity
• Analytical skills and interest in what that data can reveal about behavior and efficacy of various marketing approach
• Familiarity and skill with the tools of the trade in marketing including PR, written communication, website development, market research and creative services
• Basic skills and understanding of design and photography
• Expert level skills in using and navigating social media networks’ native web apps and third-party social media tools

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

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