Assistant Banquet Operations Manager (173378)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 40,000 - 60,000; Full time

Job summary

A luxury hotel group is seeking an Assistant Banquet Operations Manager in Ipoh, Malaysia. The role involves overseeing banquet operations, ensuring high quality of food and service, and engaging guests for feedback. Ideal candidates have 4+ years in banquet operations and are fluent in English, Cantonese, and Putonghua. This position offers opportunities in a prestigious environment.

Qualifications

• Minimum 4 years of experience in Banquet Operations at prestigious hotels or organizations.
• Sound knowledge in food and beverages.
• Strong sense of market trends.
• Excellent command of spoken English, Cantonese and Putonghua.

Responsibilities

• Monitor and ensure smooth operations of sections.
• Ensure consistency in quality of food, beverage, service, and cleanliness of sections.
• Constantly obtain guests' feedback to ensure satisfaction in dining experience.
• Properly handle guest complaints.
• Ensure effective communication within sections and other divisions.
• Attend F&B divisional and departmental meetings as required.
• Ensure that all materials, equipment and machinery are properly used and cleaned.
• Supervise the team and assist in departmental training.

Skills

Customer oriented

Self-motivated

Detail minded

Responsible

Accountable

Excellent command of spoken English

Knowledge in food and beverages

Strong sense of market trends

Job description

Overview

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for an Assistant Banquet Operations Manager based at Kerry Hotel Hong Kong!

Responsibilities

• Monitor and ensure smooth operations of sections
• Ensure consistency in quality of food / beverage / service / cleanliness of sections
• Constantly obtain guests' feedback to ensure their satisfaction in dining experience
• Proper and tactful handling of guest complaints
• Ensure effective communication within sections and other divisions
• Attend F&B divisional and departmental meetings as required
• Ensure that all materials, equipment and machinery are properly used and regularly cleaned
• Supervise the team and assist in departmental training

Qualifications

• Minimum 4 years of experience in Banquet Operations at prestigious hotels or organizations
• Sound knowledge in food and beverages and strong sense of market trends
• Customer oriented, self-motivated, detail minded, responsible and accountable
• Excellent command of spoken English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.