Asset Management Team Lead

Asia Recruit; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the banking and financial services sector is looking for a Debt Collection Team Leader. This role requires a minimum of 2 years in the debt collection industry along with strong negotiation and communication skills. The ideal candidate will oversee account management and ensure team effectiveness in achieving successful repossession while maintaining professionalism in all interactions.

Qualifications

• Minimum Bachelor holder in any equivalent professional qualification.
• Minimum of 2 years in the debt collection industry.
• Good communication skills in English and Bahasa Malaysia.

Responsibilities

• Monitor calling, overtime, and negotiation skills of callers.
• Plan and allocate accounts to team members equally.
• Ensure effectiveness of repossessions.

Skills

Negotiation

Communication

Interpersonal skills

Teamwork

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Specialization: BANKING OR FINANCIAL SERVICES

Job description:

RESPONSIBILITIES

• Effective monitoring on regimented calling, overtime and negotiation skill of the callers.
• Allocation / Batching of accounts (fixed bucket) is well planned and ensure equal and fair distribution/allocation of accounts to all team members.
• Consistently review of 1-90 days account and ensure the team conduct Telco searches and request site visits diligently.
• Ensure effectiveness & adequacy of repossessions in order to achieve the successful repossession.
• Ensure a fair, assertive and professional approach at all times when negotiating for payment. To ensure zero complaint on rudeness.
• To support ad-hoc tasks from time to time assigned by superior/manager.

REQUIREMENTS

• Minimum Bachelor holder in any equivalent professional qualification.
• Minimum at least 2 years in debt collection industry and lead the collection team , looking for team leader who can pick up the portfolio immediately.
• Good communication in English and Bahasa Malaysia, both written and spoken. Able to communicate in Mandarin is additional advantage.
• Able to work assigned shift hours and have flexibility to accommodate possible weekend assignment.
• Willing to travel to conduct site visits (optional)
• Team player with good interpersonal skills and able to work under pressure.
• Well verse in using Microsoft Excel and Word.

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