Asia Supply Chain Manager (Home Affairs)

Toll Group; Klang Municipal Council; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading company in logistics seeks an Asia Supply Chain Manager to oversee operational functions and ensure effective service delivery for Refugee and Humanitarian Visa clients. The role involves managing supply chain strategies across diverse locations, with a focus on efficiency, safety, and customer satisfaction. Ideal candidates will possess strong interpersonal skills, relevant qualifications, and the ability to navigate a culturally diverse environment.

Qualifications

• Experience managing supply chain and logistics strategies.
• Awareness of political and religious sensitivities in the region.
• Ability to travel domestically and internationally.

Responsibilities

• Manage strategic and operational supply chain functions in Asia.
• Develop and monitor supply chain performance frameworks.
• Lead safety initiatives to protect employees and customers.

Skills

Negotiation skills

Interpersonal skills

Communication skills in English

Business acumen

Understanding of supply chain fundamentals

Education

Tertiary qualification in supply chain, business, or leadership

Tools

MS Office Suite

Move Maestro

TRAC

Job description

Asia Supply Chain Manager (Home Affairs) (R000072352) Klang, Malaysia

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Role Brief
Toll manages and delivers case management and a range of services on behalf of the Australian Department of Home Affairs to support Refugees and Humanitarian Visa Clients with medical assessments and travel arrangements to Australia.

Role Overview
As the Supply Chain Manager for the Asia region, you will manage the strategic and operational supply chain functions to ensure efficiency, safety, and effectiveness, creating an agile, customer-focused, and sustainable operating model tailored to our customers' needs. You will support the Regional Manager in overseeing business outcomes, facilities, and staffing, with direct line management of logistics professionals supporting operations in India, Malaysia, and Thailand.

Primary Accountabilities

• Performance, Planning, and Management: Set measurable performance goals, identify solutions, and address performance issues.
• Influence People: Foster a motivated environment to achieve organizational objectives.
• Customer Focus: Build strong relationships and deliver customer-centric solutions across diverse locations.
• Resilience: Maintain stable performance under pressure and challenging conditions.
• Change Management: Support others through change and propose improvements.
• Work Process Optimization: Implement efficient processes with a focus on continuous improvement.
• Accountability: Ensure commitments are met by self and team.
• Policy Compliance: Adhere to policies, procedures, and relevant legislation, considering political and cultural sensitivities.

Responsibilities

Suppliers

• Partner with subcontractors to ensure high service standards and contractual compliance.
• Address the specific needs of Refugee and Humanitarian Visa applicants in service delivery.
• Ensure safety and security in Transit Services.
• Develop and monitor supply chain performance frameworks and strategies.
• Collaborate with stakeholders to improve productivity and streamline processes.
• Stay updated on supply chain industry practices.
• Monitor remote service delivery and address delays in medical appointments.
• Identify and source new suppliers as needed.

Stakeholders

• Support the Regional Manager in developing strong relationships with regional stakeholders in a culturally diverse environment.

Toll Group Responsibilities

• Lead safety initiatives to protect employees and customers.
• Assist with reporting, presentations, and stakeholder engagement.
• Manage office facilities and fleet.
• Analyze situations and take corrective actions.
• Identify opportunities for process and business improvements.

Qualifications and Skills Needed

Knowledge/Experience

• Understanding of supply chain fundamentals, purchasing, and negotiation skills.
• Experience managing supply chain and logistics strategies.
• Strong interpersonal skills for stakeholder engagement.
• Business acumen, financial understanding, and strategic planning skills.
• Excellent communication skills in English.
• Awareness of political and religious sensitivities in the region.

Technical Skills

• Proficiency in MS Office Suite, Move Maestro, and TRAC.

Qualifications

• Desirable: Tertiary qualification in supply chain, business, or leadership.
• Working with Children Credentials (Australian citizens).
• Criminal Records Check(s) for recent residences and citizenships.
• Ability to travel domestically and internationally within the region.