Asia Customer Experience Specialist, Safety Industrial Business Group

㍍; Petaling Jaya; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

A leading company is seeking a Sales Manager to join its Asia Commercial Center. This role involves optimizing customer incentive plans, improving customer experiences, and managing sales strategies within the Safety & Industrial Business Group. Ideal candidates should have a Bachelor's degree and extensive experience in sales and marketing, along with change management skills. The position is permanent and involves a hybrid work arrangement.

Qualifications

• Minimum of five years channel sales, marketing, or operations experience.
• Experience in Business Transformation or Channel management preferred.
• Proficient in Microsoft Office, with Power BI and Power Apps as advantages.

Responsibilities

• Drive customer experience improvements and manage sales district data.
• Lead customer incentive plan processes and compliance with sales terms.
• Support training for country ERP deployments.

Skills

Change Management

Process Improvement

Customer Experience

Sales Strategy Optimization

Channel Management

Education

Bachelor degree

MBA

Tools

Microsoft Office

Power BI

Power Apps

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Join our Asia Commercial Center team for Safety & Industrial Business Group. Collaborate with business leaders to optimize customer incentive plans, sales terms and conditions, and point-of-sale strategies to drive growth, enhance cash flow, and improve customer experience. Take charge of managing sales district and customer data while executing pivotal company projects. Role and Responsibilities

• Transactional Customer Advocate – Drive customer experience improvements
• Understand end to end transactional customer journey
• Prioritize and drive improvement actions for key pain points which are impacting customer satisfaction and/or costs to serve
• Act as the key divisional liaison for division/portfolio-related operational issues impacting multiple process pillars
• Lead the customer incentive plan process for the sales district/s acting in collaboration with the CIP Manager
• Ensure account compliance with Terms of Sale and Merchandising plan requirements
• Ensure process documentation for key processes to enable seamless knowledge transfer
• Work with global/country counterparts to ensure any transnational accounts are aligned
• Support training/transformation efforts for country ERP deployments
• Detailed understanding of commercialization strategies for the sales district & working with business leadership to optimize growth

Qualification

• Bachelor degree or higher from an accredited institution, MBA preferred
• Minimum of five (5) years of channel sales, marketing and/or operations working experience
• Change management and process improvement experience preferred
• Experience in a Business Transformation or Channel management role preferred
• Proficient in Microsoft Office
• Proficiency in Power Bi, Power Apps will be added advantage

worker Type: Permanent

Work location:

• Work Your Way Eligible (Employee choice to work on site, or hybrid)
• This position does not require relocation. Employees from any of the following target locations may apply:
  South Korea, Singapore, Austrailia, Japan, Taiwan, Indonesia, Thailand, Philippines, Malaysia

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Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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