Area Network Manager - Perak

J&T Express; Perak; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading courier services company is seeking an Area Network Manager in Malaysia, Perak. This role involves overseeing operations, managing a team of drivers and couriers, and ensuring high levels of customer satisfaction. The ideal candidate should have at least one year of experience in logistics and strong leadership skills. Competitive compensation offered.

Qualifications

• Minimum 1 year of experience in logistics, courier, transportation, or related operations.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent problem-solving, analytical, and decision-making abilities.

Responsibilities

• Coordinate and manage day-to-day operations of courier services drop point.
• Recruit, train, and manage a team of drivers and couriers.
• Monitor and track key performance indicators (KPIs) such as on-time deliveries.

Skills

Leadership

Problem-solving

Communication

Analytical skills

Job description

Overview

The role of Area Network Manager involves overseeing and managing operations within a specific geographic area or region. Area Managers play a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction.

Responsibilities

• Coordinate and manage the day-to-day operations of the courier services drop point / collection point / outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.
• Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.
• Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.
• Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.
• Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.
• Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulations set by the company (e.g., arrangements for overnight parcel, fake POD (proof of delivery)).
• Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.
• Any ad-hoc task assigned by the management.

Requirements

• Minimum 1 year of experience in logistics, courier, transportation, or related operations.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent problem-solving, analytical, and decision-making abilities.
• Strong communication and interpersonal skills for effective coordination with internal teams, customers, and external partners.
• Ability to work under pressure, manage multiple priorities, and adapt to fast-paced operational environments.
• Willingness to travel within the assigned area as required.
• Strong sense of integrity, responsibility, and commitment to operational excellence.

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