Area Manager, Priority Banking (Nationwide)

hlb; Penang; On-site; MYR 240,000 - 420,000; Full time

Job summary

Hong Leong Bank is seeking a senior Priority Banking leader to strategically plan, build and drive growth for our Priority Banking Center in Malaysia. You will oversee PBC operations, align sales and marketing initiatives, and nurture a high-performing team focused on high net-worth clients and wealth management growth.

You will ensure regulatory compliance and collaborate with other segments to maximize revenue while delivering exceptional customer experience.

Qualifications

• Undergraduate degree in Accounting/Banking/Investment/Finance or related field.
• Possess relevant certification and licenses in Investment and Bancassurance.
• At least 10 years of relevant experience in a financial institution.
• At least 3–5 years of experience in managing HNW banking and wealth management sales.
• Excellent commercial acumen, analytical and interpersonal skills.
• Leadership skills - able to lead a large diverse team.

Responsibilities

• Plan, lead, organize and execute Priority Banking initiatives to grow AUM and I&I Rev for the Priority Banking Center.
• Manage day-to-day PBC operations to ensure efficiency and profitability with sales & marketing strategies.
• Develop sales plans by evaluating resources, market data and sales force capability.
• Create service models with people and processes for strong local community presence.
• Engage customers and prospects with RMs through joint calls and visits.
• Foster teamwork and strong stakeholder relationships.
• Ensure AML, SC guidelines and general compliance of PBC policies.
• Hire and build a capable PBC team.

Skills

Leadership

Sales management

HNW banking

Strategic planning

AML compliance

Interpersonal skills

Education

Bachelor's degree in Accounting/Banking/Finance

Investment & Bancassurance licenses

Job description

If you are looking to excel and make a difference, take a closer look at us...

Job Responsibilities:

• Strategically plan, lead, organize and execute all Priority Banking business initiatives to grow Asset Under Management (AUM) and Investment and Insurance Revenue (I&I Rev) for the Priority Banking Center (PBC).
• Effectively manage and oversee the overall day-to-day management of the PBC, to ensure operational efficiency and profit maximization by implementing tactical sales & marketing strategies, setting team goals and direction to achieve targets given.
• Evaluate resources, market information and sales force capability to devise a structured and effective sales plan for execution.
• Develop a service model with people capability and process efficiency to ensure the PBC has a strong presence in the local community.
• Proactively engage and reach out to existing customers and prospects by having regular joint sales calls and visits with RMs.
• Drive and create a strong culture of teamwork and enhance working relationship with all stakeholders.
• Ensure all regulatory (AML, SC Guidelines) and sales/general compliance (FNSL) of PBC are tightly guarded
• Hire the right people to build a successful and strong PBC team.
• Plan and implementing acquisition, referral and Priority Banking customer upgrading strategies to sustain growth in number of Priority Banking customers in the bank.
• Lead, motivate and manage Relationship Managers (RMs) sales activities and performance against plan and ensuring RMs contribute to the bottom-line of Priority Banking business through the accomplishment of Key Result Areas (KRAs) and revenue targets.
• Coach and provide guidance to all PBC staff to ensure they are adequately trained and licensed to carry out their jobs competently in achieving the PBC business objectives while delivering distinguished customer experience.
• Collaborate strategically with other business segments (branch banking and business banking) and sales channels to solicit high net worth referral, upgrade and business opportunity.
• Responsible in achieving targets and contribute towards the Priority Banking business, in line with the bank's Retail Wealth Management Strategy.
• Responsible for PBC audit and compliance in line with the Bank's internal policy, standard and procedures and other regulatory requirements.

Job Requirements:

• Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized university.
• Possess relevant certification and licenses in Investment and Bancassurance
• At least 10 years of relevant experience in a financial institution
• At least 3 - 5 years of relevant experience in managing HNW banking and wealth management sales.
• Excellent commercial acumen, analytical and interpersonal skills.
• Leadership skills - able to lead a large diverse team, and foster strong teamwork within Priority Banking Centre.
• Able to make independent decisions with minimal supervision.
• Highly motivated and result-driven
• Develop young talent for wealth management front-line

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.