Area Manager (Mixue)

Dawn Coffee; Ipoh; On-site; MYR 150,000 - 200,000; Full time

Job summary

Dawn Coffee is seeking an Area Manager for Mixue, responsible for managing multiple ice cream outlets across Malaysia. The ideal candidate will possess strong leadership skills, a passion for customer service, and a proven track record in the food & beverage industry. This role involves overseeing daily operations, developing staff, and driving sales to enhance the customer experience.

Qualifications

• Minimum of 3 years in a leadership role in food & beverage, ideally in an ice cream setting.
• Proven success in managing multiple locations and hitting sales targets.
• Strong business acumen and data-driven decision-making.

Responsibilities

• Foster a customer-centric culture through strong leadership.
• Oversee operational aspects including inventory management and cost control.
• Develop sales strategies to increase profitability.

Skills

Leadership

Customer Service

Team Management

Operational Oversight

Sales Growth

Job description

Dawn Coffee Sdn Bhd (202201005709) was founded in June 2022. The company is created to acquire and operate franchise businesses that specialize in Food & Beverage industry. Up to 2025, we are owning 25+ outlets which consist of Yole, Mixue Ice Cream & Tea brands.

We are looking for Area Manager to fill a vacant position at Dawn Coffee Sdn Bhd. This position plays a vital role in managing and improving outlets at various locations across Malaysia.

Job Title: Area Manager (Mixue)

taking care of 6 Mixue outlets in Penang & Taiping Area

Are you passionate about creating delightful ice cream experiences for customers? Do you thrive in a fast-paced and fun-filled environment? We are seeking a highly motivated and experienced Cafe Manager to join our growing team. As a Manager, you will oversee the operations and success of multiple ice cream stores within a designated region. If you have a proven track record in the hospitality industry and possess strong leadership skills, along with the right core values, willingness, and capabilities, this opportunity is perfect for you!

Responsibilities:

Customer-Centric: Foster a customer-centric culture among store managers and staff, ensuring that every customer receives outstanding service and enjoys a memorable ice cream experience.

Leadership: Provide strong leadership and guidance to store managers, empowering them to effectively manage their teams, drive sales, and deliver exceptional customer service.

Operations Management: Oversee all operational aspects of the ice cream stores within your region, including inventory management, cost control, staffing, and adherence to quality standards and safety regulations.

Sales Growth: Develop and implement strategies to drive sales growth and increase profitability in your region. Analyze sales data, market trends, and customer preferences to identify opportunities for improvement and implement appropriate actions.

Training and Development: Train, coach, and mentor store managers on effective team management, product knowledge, and upselling techniques. Support the development of employees through ongoing training and performance management.

Marketing and Promotions: Collaborate with the marketing team to develop and execute local marketing initiatives, seasonal promotions, and community engagement activities to attract new customers and build brand loyalty.

Financial Management: Monitor financial performance, analyze sales reports, and control costs to ensure profitability targets are met. Implement effective cost-saving measures without compromising product quality or customer experience.

Quality Assurance: Maintain high standards of cleanliness, hygiene, and product quality across all ice cream stores in your region. Conduct regular store visits to assess compliance with company policies and implement corrective actions when necessary.

Communication and Collaboration: Foster open communication and collaboration among store managers, ensuring a consistent flow of information, best practices sharing, and alignment with company goals and strategies.

Requirements:

Minimum of 3 years of experience in a leadership role within the food and beverage industry, preferably in an ice cream store or similar setting.

Proven track record of successfully managing multiple locations and achieving sales targets.

Strong business acumen with the ability to analyze financial data and make data-driven decisions.

Excellent interpersonal and communication skills to effectively interact with staff, customers, and stakeholders.

Exceptional leadership abilities, including the capability to motivate, inspire, and develop teams.

Solid understanding of food safety regulations, quality standards, and health code requirements.

Flexibility to travel within the assigned region as needed.

Passion for ice cream and creating delightful customer experiences.

Demonstrated core values of integrity, accountability, teamwork, and a customer-centric mindset.

Willingness to go above and beyond to ensure the success of the ice cream stores and the overall business.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

How many years' experience do you have as a manager / team lead? How many years' experience do you have as an Area Manager? Do you have customer service experience? How many years' experience do you have as a Cafe Manager? Do you have experience with inventory management? Do you possess or have access to your own transportation? How far are you willing to travel for work?

Hospitality & Tourism 101-1,000 employees

Founded with a vision to excel in the Food & Beverage industry, we specialize in acquiring and operating high-potential franchise businesses. As of May 2024, we proudly own and manage near to 30 outlets featuring popular brands such as Yole and Mixue Ice Cream & Tea.

Branch Locations: Penang, Perak, Pahang

Founded with a vision to excel in the Food & Beverage industry, we specialize in acquiring and operating high-potential franchise businesses. As of May 2024, we proudly own and manage near to 30 outlets featuring popular brands such as Yole and Mixue Ice Cream & Tea.

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