Area Manager | F&B | Sri Petaling

Randstad (Schweiz) AG; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global snack chain seeks an Operations Manager to oversee store management and supply chain operations in Malaysia. This dynamic role requires 3-5 years of experience in QSR/F&B, with strong leadership and problem-solving skills. Candidates should possess a growth mindset, effective communication, and be resourceful in a fast-paced environment. The position offers a competitive remuneration package and opportunities for career growth within the organization.

Benefits

Competitive remuneration package

Young team with clear growth trajectory

Fast-paced, energetic work environment

Qualifications

• 3-5 years of experience running operations team in QSR/F&B industry.
• Valid typhoid vaccination and food handler certificate.
• Possess own vehicle and willingness to travel.

Responsibilities

• Operate and manage multiple store operations for the region.
• Monitor inventory control and staff performance.
• Manage supply chain including procurement and logistics.

Skills

Results-driven

Business acumen

Problem solving

Strong communication skills

Resourceful

Tools

Microsoft Office

Job description

Our client is a global snack chain with over 1,800 stores worldwide. They are Thailand's fastest growing F&B companies with more than 120 branches across Thailand in 7 years. At Malaysia, they are now one of the fastest growing QSR chains with 22 stores and more just within 2 years.

Job Responsibilities:

Operations

• Operate and manage multiple store operations for the region
• Define and drive service excellence in food retail operations to ensure that operations meet internal and external customer satisfaction
• Drive sales performance of each store under his/her sales area
• Prepare duty roster, reports at the end of the shift/week, including staff control, food, beverage, cash control and sales.
• Monitor labour (OT hours) and matters including inventory control and conducting daily and monthly stock take.
• Manage documents filing, communicate information from HQ/Marketing to store team.
• Constantly review, evaluate operations/procedures, and suggest improvements to the
• management.
• Ensure consistent execution of store SOPs to maintain a clean, organised and presentable store.
• Ensure that in-house control systems/audit requirements are always adhered to.
• Ensure all staff are well briefed on their responsibilities and are constantly given supervision and motivation on all aspects of their work.
• Support the recruitment and selection of employees to the agreed staffing levels by using a cost-effective recruitment methods.
• Provide guidance and direction to staffs, including setting performance standards and monitoring their performance.
• Handle disciplinary issues, conducting annual review and confirmation of staff.

Supply Chain

• Manage supply chain (basic supply planning, procurement & logistics) and collaborate
• with international team to ensure end-to-end seamless operations
• Forecast food and beverage consumptions based on historical data and trends to avoid
• wastages and efficient stock ordering.

Management

• Lead projects necessary in order to meet the companys goals.
• Perform all ad hoc tasks as and when required by the Management.
• Make appropriate decisions in a fast-paced environment and update management team
• accordingly.
• Other duties to be assigned as needed
• Competitive remuneration package
• Young team with clear growth trajectory
• Fast-paced, energetic and fun working environment
• Flat hierarchy - We all work closely as a team
• Results-driven Culture -You are judged by your performance and nothing else.
• Workplace Freedom You're responsible for your own schedule. Work how and when you like and
• well respect it.
• Great opportunities for career growth -We're a fast-growing organization that values meritocracy.
• There's no limit to how far you can grow

About the Company:

Our client is a global snack chain with over 1,800 stores worldwide. They are Thailand's fastest growing F&B companies with more than 120 branches across Thailand in 7 years. At Malaysia, they are now one of the fastest growing QSR chains with 22 stores and more just within 2 years.

Job Responsibilities:

Operations

• Operate and manage multiple store operations for the region
• Define and drive service excellence in food retail operations to ensure that operations meet internal and external customer satisfaction
• Drive sales performance of each store under his/her sales area
• Prepare duty roster, reports at the end of the shift/week, including staff control, food, beverage, cash control and sales.
• Monitor labour (OT hours) and matters including inventory control and conducting daily and monthly stock take.
• Manage documents filing, communicate information from HQ/Marketing to store team.
• Constantly review, evaluate operations/procedures, and suggest improvements to the
• management.
• Ensure consistent execution of store SOPs to maintain a clean, organised and presentable store.
• Ensure that in-house control systems/audit requirements are always adhered to.
• Ensure all staff are well briefed on their responsibilities and are constantly given supervision and motivation on all aspects of their work.
• Support the recruitment and selection of employees to the agreed staffing levels by using a cost-effective recruitment methods.
• Provide guidance and direction to staffs, including setting performance standards and monitoring their performance.
• Handle disciplinary issues, conducting annual review and confirmation of staff.

Supply Chain

• Manage supply chain (basic supply planning, procurement & logistics) and collaborate
• with international team to ensure end-to-end seamless operations
• Forecast food and beverage consumptions based on historical data and trends to avoid
• wastages and efficient stock ordering.

Management

• Lead projects necessary in order to meet the companys goals.
• Perform all ad hoc tasks as and when required by the Management.
• Make appropriate decisions in a fast-paced environment and update management team
• accordingly.
• Other duties to be assigned as needed

Benefit:

• Competitive remuneration package
• Young team with clear growth trajectory

Work Environment:

• Fast-paced, energetic and fun working environment
• Flat hierarchy - We all work closely as a team
• Results-driven Culture -You are judged by your performance and nothing else.
• Workplace Freedom You're responsible for your own schedule. Work how and when you like and
• well respect it.
• Great opportunities for career growth -We're a fast-growing organization that values meritocracy.
• There's no limit to how far you can grow

Job Requirements :

• 3-5 years of experience running Operations team in QSR / F&B industry
• Self-driven, accountable and passion for results
• Resourceful, energetic and eager to drive impact
• Adaptive, innovative and agile
• Growth mindset with shared vision to grow the company
• Strong business acumen with adept problem solving skills
• Inclusive team player in an empowered start-up environment
• Strong communication skills in BM and English
• Proficient in Microsoft office (powerpoint, excel, outlook)
• Travel within Malaysia especially Klang Valley
• Valid typhoid vaccination and food handler certificate. (halal certificate is a plus)
• Possess own vehicle
• Willing to work extra hours, weekend and during Public Holidays
• Ability to travel domestically/internationally for training/new store opening

Working Location

• Sri Petaling

Remuneration

• MYR 8,000 - MYR 10,000

Consultant in Charge

Kah Wai | [e-mail] | 012 233 3162