Our client is a global snack chain with over 1,800 stores worldwide. They are Thailand's fastest growing F&B companies with more than 120 branches across Thailand in 7 years. At Malaysia, they are now one of the fastest growing QSR chains with 22 stores and more just within 2 years.
Job Responsibilities:
Operations
- Operate and manage multiple store operations for the region
- Define and drive service excellence in food retail operations to ensure that operations meet internal and external customer satisfaction
- Drive sales performance of each store under his/her sales area
- Prepare duty roster, reports at the end of the shift/week, including staff control, food, beverage, cash control and sales.
- Monitor labour (OT hours) and matters including inventory control and conducting daily and monthly stock take.
- Manage documents filing, communicate information from HQ/Marketing to store team.
- Constantly review, evaluate operations/procedures, and suggest improvements to the
- management.
- Ensure consistent execution of store SOPs to maintain a clean, organised and presentable store.
- Ensure that in-house control systems/audit requirements are always adhered to.
- Ensure all staff are well briefed on their responsibilities and are constantly given supervision and motivation on all aspects of their work.
- Support the recruitment and selection of employees to the agreed staffing levels by using a cost-effective recruitment methods.
- Provide guidance and direction to staffs, including setting performance standards and monitoring their performance.
- Handle disciplinary issues, conducting annual review and confirmation of staff.
Supply Chain
- Manage supply chain (basic supply planning, procurement & logistics) and collaborate
- with international team to ensure end-to-end seamless operations
- Forecast food and beverage consumptions based on historical data and trends to avoid
- wastages and efficient stock ordering.
Management
- Lead projects necessary in order to meet the companys goals.
- Perform all ad hoc tasks as and when required by the Management.
- Make appropriate decisions in a fast-paced environment and update management team
- accordingly.
- Other duties to be assigned as needed
- Competitive remuneration package
- Young team with clear growth trajectory
- Fast-paced, energetic and fun working environment
- Flat hierarchy - We all work closely as a team
- Results-driven Culture -You are judged by your performance and nothing else.
- Workplace Freedom You're responsible for your own schedule. Work how and when you like and
- well respect it.
- Great opportunities for career growth -We're a fast-growing organization that values meritocracy.
- There's no limit to how far you can grow
About the Company:
Our client is a global snack chain with over 1,800 stores worldwide. They are Thailand's fastest growing F&B companies with more than 120 branches across Thailand in 7 years. At Malaysia, they are now one of the fastest growing QSR chains with 22 stores and more just within 2 years.
Job Responsibilities:
Operations
- Operate and manage multiple store operations for the region
- Define and drive service excellence in food retail operations to ensure that operations meet internal and external customer satisfaction
- Drive sales performance of each store under his/her sales area
- Prepare duty roster, reports at the end of the shift/week, including staff control, food, beverage, cash control and sales.
- Monitor labour (OT hours) and matters including inventory control and conducting daily and monthly stock take.
- Manage documents filing, communicate information from HQ/Marketing to store team.
- Constantly review, evaluate operations/procedures, and suggest improvements to the
- management.
- Ensure consistent execution of store SOPs to maintain a clean, organised and presentable store.
- Ensure that in-house control systems/audit requirements are always adhered to.
- Ensure all staff are well briefed on their responsibilities and are constantly given supervision and motivation on all aspects of their work.
- Support the recruitment and selection of employees to the agreed staffing levels by using a cost-effective recruitment methods.
- Provide guidance and direction to staffs, including setting performance standards and monitoring their performance.
- Handle disciplinary issues, conducting annual review and confirmation of staff.
Supply Chain
- Manage supply chain (basic supply planning, procurement & logistics) and collaborate
- with international team to ensure end-to-end seamless operations
- Forecast food and beverage consumptions based on historical data and trends to avoid
- wastages and efficient stock ordering.
Management
- Lead projects necessary in order to meet the companys goals.
- Perform all ad hoc tasks as and when required by the Management.
- Make appropriate decisions in a fast-paced environment and update management team
- accordingly.
- Other duties to be assigned as needed
Benefit:
- Competitive remuneration package
- Young team with clear growth trajectory
Work Environment:
- Fast-paced, energetic and fun working environment
- Flat hierarchy - We all work closely as a team
- Results-driven Culture -You are judged by your performance and nothing else.
- Workplace Freedom You're responsible for your own schedule. Work how and when you like and
- well respect it.
- Great opportunities for career growth -We're a fast-growing organization that values meritocracy.
- There's no limit to how far you can grow
Job Requirements :
- 3-5 years of experience running Operations team in QSR / F&B industry
- Self-driven, accountable and passion for results
- Resourceful, energetic and eager to drive impact
- Adaptive, innovative and agile
- Growth mindset with shared vision to grow the company
- Strong business acumen with adept problem solving skills
- Inclusive team player in an empowered start-up environment
- Strong communication skills in BM and English
- Proficient in Microsoft office (powerpoint, excel, outlook)
- Travel within Malaysia especially Klang Valley
- Valid typhoid vaccination and food handler certificate. (halal certificate is a plus)
- Possess own vehicle
- Willing to work extra hours, weekend and during Public Holidays
- Ability to travel domestically/internationally for training/new store opening
Working Location
Remuneration
Consultant in Charge
Kah Wai | kahwai.neoh@hunters-in.com | 012 233 3162