Area Manager

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading company seeks an Area Manager to oversee multiple retail locations in Kuala Lumpur. The role involves driving store performance, training staff, and enhancing customer service. Ideal candidates are fluent in English and Mandarin, with a degree in Business or Management and a passion for retail management.

Benefits

Competitive salary and performance-based incentives

Opportunities for career advancement

Comprehensive training and development programs

Qualifications

• Fluent in English and Mandarin; Cantonese is a plus.
• Proven experience in retail management, preferably multi-store.
• Willing to travel frequently.

Responsibilities

• Conduct weekly and bi-weekly visits to assigned stores.
• Address and resolve operational issues faced by retail assistants.
• Train store staff on procedures and customer service.

Skills

Problem-solving

Interpersonal skills

Communication

Self-motivation

Education

Diploma or Bachelor's degree in Business, Management, or related fields

Job description

As an Area Manager, you will oversee multiple retail locations within your designated area. Your primary goal is to ensure the successful implementation and growth of our promotional programs, troubleshoot issues, train store staff, and promote store activations. Your key focus will be on high-volume stores and key players, enhancing volume, and supporting store staff to achieve our business objectives.

Key Responsibilities:

1. Store Visits: Conduct weekly and bi-weekly visits to assigned stores. Increase visit frequency for high-volume stores and key players.
2. Troubleshooting and Support: Address and resolve operational issues faced by retail assistants. Provide hands-on support and solutions to ensure smooth operations.
3. Training and Development: Train store staff on procedures and customer service. Develop and implement training programs to enhance staff skills and efficiency.
4. Store Activation: Ensure all stores within the area are activated and fully equipped. Monitor and report on store performance, providing feedback and action plans for improvement.
5. Collaboration and Communication: Work closely with the BD Manager to align area activities with company goals. Maintain regular communication with store managers and staff for consistent program implementation.

Who we are looking for:

• Fresh graduates are welcome to apply.
• Fluent in English and Mandarin (Cantonese is a plus).
• Diploma or Bachelor's degree in Business, Management, or related fields.
• Self-motivated and able to work independently.
• Own transportation is required.
• Proven experience in retail management, preferably multi-store.
• Strong problem-solving skills and troubleshooting ability.
• Willing to travel frequently as needed.
• Excellent communication and interpersonal skills.
• Competitive salary and performance-based incentives.
• Opportunities for career advancement.
• Comprehensive training and development programs.

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Your application will include questions about your qualifications, right to work in Malaysia, expected salary, experience as an Area Manager, transportation, willingness to travel, sales experience, and language proficiency.